Shift Espresso Bar Canal Walk- horrible service

Saturday (26 October 2024) my partner and I went to Shift Espreso bar in Canal Walk for supper.

When we entered the restaurant ,we had to stand for a while before anybody came to assist us and give us a seat. Once we were finally seated ,it took over 15 minutes for me to have to actually get up and go fetch the menu in order to place an order. (Bare in mind that all the workers are nowhere to be seen, and are mostly in the kitchen, and when they are on the floor they don't pay heed to customers.)

After about another 20 minutes of waiting, I was finally able to place my order with one of the waiters ,that I literally had to call to get to me. She took our order and off she went not to be seen again.

We sat for about another 45 minutes after this waiting on our food until we realised that people that came after us into the restaurant were getting their food already and we still did not received anything.

I called one of the waiters and asked them to check with the lady that originally took our order, and to pur surprise the lady "forgot" to tell the kitchen to put the order through.

She had no decency to even come and apologise for her error and continued to laugh about it with the man assisting us to track if our order was taken. He finally come over and told us the news ,which by that time I was so furious that I decided to just leave the establishment as quickly as possible, as I knew spending any more time in this restaurant was of no good.

I am disgusted at the service we received and the lack of empathy your workers showed after letting my partner and I waste 1 hour and 10 minutes of our time waiting on *********** staff.