You are not User friendly I very frustrated with you

Item: Showmax
Rating: 1
Author: Anna-Marie Holder

I battle no for 2 months to update my payment method I have been trying with no success to update my payment method. I try all my cards. The process goes as far as the approval of the transaction on my banking app and then, it redirects be back to the Showmax website, and this notification appears every time "saying there is a problem please try again" That is the end and I wait a few day and try again. This is very annoying. I cant find any place were I can log this beside Hallo Peter. Showmax you are not user friendly.

Helpful (0)

Replies (112)

Showmax's replyOfficial

01 Feb 2026, 14:17

Hi Anna-Marie

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Best regards,

Showmax's reply01 Feb 2026, 14:17

Official

Hi Anna-Marie

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Best regards,

Showmax's replyOfficial

01 Feb 2026, 14:28

Hi Anna-Marie

Thank you for taking our call and giving us the opportunity to remedy the situation, we appreciate your time and patience and hope you have a wonderful day further.

Should you require any assistance regarding Showmax please feel to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.

Kind regards
Showmax: Hello Peter Team

Best regards,

Showmax's reply01 Feb 2026, 14:28

Official

Best regards,