Painful experience

What a painful experience, dealing with this supplier. I was reminded that they have more important work and bigger jobs to deal with, rather tend to our requirements. I never received feedback and driving out to their premises for an indication of their progress, after 2 calls for feedback were unanswered, I was shown away without answers and told to make an appointment, because they were in a meeting and could not be interrupted. They dont know the first thing of business acumen or customer service and I wont be contacting them for anything soon