S
Silki
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Silki receives strong praise for product effectiveness, particularly for skin conditions like eczema, psoriasis, and pigmentation. Customers highlight the hypochlorous acid spray and skincare kits as transformative, with many noting visible results within weeks. The brand's affordability and packaging also earn consistent appreciation. However, recurring complaints centre on significant delivery delays, slow and unhelpful refund processes, and poor in-store customer service at the Canal Walk location. Negative experiences with allergic reactions and inadequate post-purchase support have also left some customers frustrated.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
20
Recommended: Likely
Review Distribution
3.7|12 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Silki
Based on recent customer reviews, Silki receives strong praise for product effectiveness, particularly for skin conditions like eczema, psoriasis, and pigmentation. Customers highlight the hypochlorous acid spray and skincare kits as transformative, with many noting visible results within weeks. The brand's affordability and packaging also earn consistent appreciation. However, recurring complaints centre on significant delivery delays, slow and unhelpful refund processes, and poor in-store customer service at the Canal Walk location. Negative experiences with allergic reactions and inadequate post-purchase support have also left some customers frustrated.
Silki has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Silki across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jamie B
1 reviews | Active since Jan 2020
12 Feb 2026, 11:20
NOTHING SHORT OF A MIRICLE
HYDROCHLOROUS ACID!!!! Since my son was born July 2022 he from the womb has been suffering from chronic eczema. We had countless doctors visits every week a new product. It would help for a week then we are back at Square one! Endless nights of crying scratching open words on his skin and BLEEDING!!. WITH THE PURPLE NOVEMBER SALE I said I'm going to try this I have nothing to loose. AND MENA! THANK YOU! with tears in my eyes my sons skin looks brand new! We sleep better and so does he. No outbreaks No more crying And a good night's rest. This is definitely the best product on the market.
Helpful (0)
|Replies (0)JB
Jamie B
1 reviews | Active since Jan 2020
12 Feb 2026, 11:20
NOTHING SHORT OF A MIRICLE
HYDROCHLOROUS ACID!!!! Since my son was born July 2022 he from the womb has been suffering from chronic eczema. We had countless doctors visits every week a new product. It would help for a week then we are back at Square one! Endless nights of crying scratching open words on his skin and BLEEDING!!. WITH THE PURPLE NOVEMBER SALE I said I'm going to try this I have nothing to loose. AND MENA! THANK YOU! with tears in my eyes my sons skin looks brand new! We sleep better and so does he. No outbreaks No more crying And a good night's rest. This is definitely the best product on the market.
0
Replies (0)TN
CA
Chloe A
1 reviews | Active since Jan 2020
3 Feb 2026, 07:46
Skincare that works
I have been using Silki for over a year now and my skin is flourishing! I am using the Balancing Cleanser, Nia-Correct Serum and SPF30. I suffer with skin texture and ***mentation but since using Silki, my texture and ***mentation has reduced.
Helpful (0)
|Replies (0)CA
Chloe A
1 reviews | Active since Jan 2020
3 Feb 2026, 07:46
Skincare that works
I have been using Silki for over a year now and my skin is flourishing! I am using the Balancing Cleanser, Nia-Correct Serum and SPF30. I suffer with skin texture and ***mentation but since using Silki, my texture and ***mentation has reduced.
0
Replies (0)MS
Mishka S
1 reviews | Active since Jan 2020
24 Nov 2025, 15:13
Officially a full on Silki girly 💜
I bought my first product 2-3 years ago (no itch scalp mist) due scalp psoriasis and during flare ups, that has been my saving grace! Shampoos worked after a few washes but this cleared my scalp instantly. After using different products from different brands, I’ve most definitely fallen in love with silki! I love that they care for sensitive skin with every product they make! Product by product I’ve learned to trust this brand. I’ve finally bought myself a full kit for my face including some extra goods but most importantly the hyplochlorous spray that I have an unhealthy relationship with, spraying it on my face whenever I see it 😂. Being an SAHM makes that even worse because I see that bottle everytime I open the fridge 😂. THANK YOU SILKI 💜
Helpful (0)
|Replies (0)MS
Mishka S
1 reviews | Active since Jan 2020
24 Nov 2025, 15:13
Officially a full on Silki girly 💜
I bought my first product 2-3 years ago (no itch scalp mist) due scalp psoriasis and during flare ups, that has been my saving grace! Shampoos worked after a few washes but this cleared my scalp instantly. After using different products from different brands, I’ve most definitely fallen in love with silki! I love that they care for sensitive skin with every product they make! Product by product I’ve learned to trust this brand. I’ve finally bought myself a full kit for my face including some extra goods but most importantly the hyplochlorous spray that I have an unhealthy relationship with, spraying it on my face whenever I see it 😂. Being an SAHM makes that even worse because I see that bottle everytime I open the fridge 😂. THANK YOU SILKI 💜
0
Replies (0)MS
Mishka S
1 reviews | Active since Jan 2020
24 Nov 2025, 15:06
Best brand skin care brand! 💜
I bought my first product 2-3 years ago (no itch scalp mist) due scalp psoriasis and during flare ups, that has been my saving grace! Shampoos worked after a few washes but this cleared my scalp instantly. After using different products from different brands, I’ve most definitely fallen in love with silki! I love that they care for sensitive skin with every product they make! Product by product I’ve learned to trust this brand. I’ve finally bought myself a full kit for my face including some extra goods but most importantly the hyplochlorous spray that I have an unhealthy relationship with, spraying it on my face whenever I see it 😂. Being an SAHM makes that even worse because I see that bottle everytime I open the fridge 😂. THANK YOU SILKI 💜
Helpful (0)
|Replies (0)MS
Mishka S
1 reviews | Active since Jan 2020
24 Nov 2025, 15:06
Best brand skin care brand! 💜
I bought my first product 2-3 years ago (no itch scalp mist) due scalp psoriasis and during flare ups, that has been my saving grace! Shampoos worked after a few washes but this cleared my scalp instantly. After using different products from different brands, I’ve most definitely fallen in love with silki! I love that they care for sensitive skin with every product they make! Product by product I’ve learned to trust this brand. I’ve finally bought myself a full kit for my face including some extra goods but most importantly the hyplochlorous spray that I have an unhealthy relationship with, spraying it on my face whenever I see it 😂. Being an SAHM makes that even worse because I see that bottle everytime I open the fridge 😂. THANK YOU SILKI 💜
0
Replies (0)MH
Marichelle H
1 reviews | Active since Jan 2020
4 Nov 2025, 07:45
The best local Skincare Brand!
Probably the best local Skincare brand, LOVE their products, so affordable, love the packaging, started seeing results after a week, smells heavenly! SUPPORT local! #BlackFriday
Helpful (0)
|Replies (0)MH
Marichelle H
1 reviews | Active since Jan 2020
4 Nov 2025, 07:45
The best local Skincare Brand!
Probably the best local Skincare brand, LOVE their products, so affordable, love the packaging, started seeing results after a week, smells heavenly! SUPPORT local! #BlackFriday
0
Replies (0)SP
Shakiera P
1 reviews | Active since Jan 2020
28 Sept 2025, 10:28
Silki you are amazing!
I placed an order and it was delivered so quickly within 3 days , I recieved the order and 1 of the products I bought was damaged I sent and email advising Silki of what I had encountered with this damaged product within less than 24hours I got a reply to advise that they would be sending a replacement I love this brand and they made me love it even more Silki you are guys are AMAZING thank you to Reese who responded within in less than 24hours on a email I sent over a weekend 👌10/10 BEST SKINCARE PRODUCT AND EVEN BETTER SERVICE THAN I EVER EXPECTED! Shakiera
Helpful (0)
|Replies (0)SP
Shakiera P
1 reviews | Active since Jan 2020
28 Sept 2025, 10:28
Silki you are amazing!
I placed an order and it was delivered so quickly within 3 days , I recieved the order and 1 of the products I bought was damaged I sent and email advising Silki of what I had encountered with this damaged product within less than 24hours I got a reply to advise that they would be sending a replacement I love this brand and they made me love it even more Silki you are guys are AMAZING thank you to Reese who responded within in less than 24hours on a email I sent over a weekend 👌10/10 BEST SKINCARE PRODUCT AND EVEN BETTER SERVICE THAN I EVER EXPECTED! Shakiera
0
Replies (0)cL
carmenita L
1 reviews | Active since Jan 2020
31 Aug 2025, 18:32
Dried out irritated fled skin
What does one do if you have a very bad flare up a week after using silki and your face just doesn’t want to get better it burns it itches it’s dry it’s red it’s sensitive it’s just horrible. And I have spent so many money I have used Cerave and never experienced any of these. They told me to use chillax but my face is still burning. My face is so bad.
Helpful (0)
|Replies (0)cL
carmenita L
1 reviews | Active since Jan 2020
31 Aug 2025, 18:32
Dried out irritated fled skin
What does one do if you have a very bad flare up a week after using silki and your face just doesn’t want to get better it burns it itches it’s dry it’s red it’s sensitive it’s just horrible. And I have spent so many money I have used Cerave and never experienced any of these. They told me to use chillax but my face is still burning. My face is so bad.
0
Replies (0)