From Hero to Zero

We had lunch a few months back.. 10/10 on that occasion. Couldn’t stop telling everyone how great our experience was. Lunch yesterday was quite the opposite.. barely 3/10 and regrettably forgettable. Service was slow, took a while to get drinks order in. Food presentation was lacking in imagination and I don't get the relationship between steak and a Poppadom (also stale and not crispy at all). Pear Salad tasted great.. Chicken Livers were served with stale bread.. Marrow Fillet was underwhelming and I had to return my Ribeye ordered medium rare, was served pretty rare. It was returned after quite some time, my partner had already finished his fillet. Ribeye was now cooked medium - but tender and tasty. The Jack Daniels sauce lacked flavour and probably Jack Daniels. No one checked on whether I was happy with my returned meal. Dessert was hit and miss.. Cheesecake tasted like it was a week old - dry, tasteless and not sure where the Lemon Curd was. Crème Brulee was not exceptional.. strange to serve it in a small bowl instead of ramekin. Poor waitron struggled to serve the Cuppacinos, she couldn’t manage to pick them up from her tray to serve.. she took the cups from the saucers, we then took the saucers from her tray and placed them down and she put the Cuppiccinos back on the saucers. There was a gentleman that visited our table, but his enquiry was barely done and he had already turned away, no real interest in our actual experience.. he did remove the Cheescake from our bill - again no real apology or concern about the actual dessert. Attention to detail was sorely missing.. and if I may comment : we felt like being put through the mill.. Silver Orange Bistro simply going through the motions not hearing us, your customer.. Considering todays experience.. there will be no glowing reviews as there was last time around and I will be hesitant to suggest anyone make the effort to travel from Jhb to visit, was not worth the hour travel time.. I certainly expected better!