Horrible Service

Silvex did the assessment for my laptop on a claim with Momentum and refused the acknowledge that if a computer fall that it could be damaged even if it is not completely destroyed. The fact that my laptop now has a damage motherboard according to more than one service provided is in their opinion wear and tear. The claim got rejected due to there incompetence. Silvex brought back my laptop yesterday and it was just shoved into the bag, and nothing was packed up properly. The charging cable was still plugged in when they pushed it into the bag, and it broke off in the laptop. The person who delivered the laptop wanted me to sign a document indemnifying them form the damage they caused.