ME
Mabel E
Active since Aug 2019
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Unfair Excess and Non-existing service.
When calling Hollard to register a windscreen claim you get transferred directly to My Glass. Hollard never spoke to me or my client and My Glass arrange for the windscreen to be replaced. Now the client must pay a penalty excess because the replacement weren't approved before fitment but we did not know it was never approved. I have followed all possible channels to get help but could not get any one to help. I was told to contact the team leader but he/she is not answering their phone. I left a msg but they don't call back. I sent a mail but they don't respond. How can a client trust Hollard if this is they way they treat their clients and brokers.
53 replies
9 months ago
No Service Level for Credit Exemption...
I requested help to compare my existing qualification with a qualification offered by Akademia. I called more than once and when I finally reached someone I was told to sent a mail to registrasie@akademia.ac.za to get help. I did as I was told and then the reply to my mail also told me to figure out if my credits I already have will be exempt. As far as I understand they charge R1 000 per module to to exempt any credits but is not willing to assist in confirming if these credits will be exempt before applying. This is ridicules. Just another money making scheme with no service level...
53 replies
12 months ago
Standard Bank no Longer Value Business Banking Clients
I have more than one business banking account with Standard bank. I use to have a dedicated business banker that I could contact if I need help but Standard bank went and changed everything. They moved my business banker out of branch and I can no longer go and see her when I have a problem and it is now impossible to reach someone to help me. The channels that is still available is useless and even the person working with the complaints for Standard bank Business seem to be iterated and not in the mood to help. I now have a problem with my business cheque cards and I have spoken to three different call centers and no one seem to know how to help me...
58 replies
13 months ago
Discovery Not Interested in Processing New Application
We app**** for a new membership but Discovery is not working on it. I have been following up with them everyday and everyday they say that the person responsible to process the application haven't done anything. They will get management to get it sorted out and feedback will be provided before the end of business and then nothing happens. The next day I call and it is the same old story. It seems as if Discovery is not interested in the new application. If they treat clients like this when applying for membership I suppose the service will be just as bad once accepted.
106 replies
14 months ago
Horrible Service
Silvex did the assessment for my laptop on a claim with Momentum and refused the acknowledge that if a computer fall that it could be damaged even if it is not completely destroyed. The fact that my laptop now has a damage motherboard according to more than one service provided is in their opinion wear and tear. The claim got rejected due to there incompetence. Silvex brought back my laptop yesterday and it was just shoved into the bag, and nothing was packed up properly. The charging cable was still plugged in when they pushed it into the bag, and it broke off in the laptop. The person who delivered the laptop wanted me to sign a document indemnifying them form the damage they caused.
0 replies
14 months ago
*********** Assessor used to Assess Claim with no other option.
All of my belongings have been insured by Momentum for over 10 years. I have been a loyal client of theirs for a long time and haven't skipped a premium ever. My laptop that has been insured with Momentum for a few years fell and is not working properly since the 14th of February 2024. I took it to my IT guy who ran all sorts of diagnostics on it and then told me that something inside must have been damaged when it fell. He said that it is very difficult to pinpoint it and he thinks it is the motherboard and it can’t be fixed. I then registered a claim with Momentum Insure. Momentum told me that I cannot submit a damage report from my IT guy and no none except their appointed assessor can assess it and do a damage report. They only use Silvex (Pty) Ltd. Silvex called me on the 18th and made an appointment to assess the laptop on the 19th of February 2025. The person they sent to do the assessment told me he doesn't know anything about computers, and he just took a picture of the laptop and told me they will assess it from the picture. He said he need to confirm that the laptop exists. I called Momentum on the 24th to follow up on the claim then they told me that Silvex submitted a damage report to Momentum stating that there is nothing wrong with my laptop and Momentum rejected the claim based on this. I had a long discussion with Momentum regarding this service and they said that I can take it to Silvex to have it re-assessed. I tried everything in my power to contact them but none of their numbers are working. I drove to their offices that doesn't exist. It took me the whole of Tuesday, 25th of February to deliver the laptop to them. Only after consulting with Momentum for hours one of Silvex’s employees met me on the side of the road. She gave me her so-called private number and promised she will be in contact. She took the laptop and told me that if a laptop falls the screen must be broken or die machine must burst or crack open for them to state it is damaged. The fact that it is not working weren’t factored into the writing or their report. I told her that seeing that they say there is nothing wrong with it they must then fix it. She took it and told me they will write a new report. I haven't been able to get in contact with them since and it has been two days. I have been without a laptop in a proper working condition for nearly two weeks and it seems that nether Momentum Insure nor Silvex cares. Well done, Momentum! I can see that you truly value me as a loyal client...
124 replies
14 months ago
Unprofessional *********** Assessors....
They were supposed to assess my laptop for a claim with Momentum. The person they sent to dot the assessment told me he doesn't know anything about computers, and he just took a picture of the laptop and told me they will assess it form the picture. He said he need to confirm that the laptop exists. They then submitted a damage report to Momentum stating that there is nothing wrong with my laptop. I tried everything in my power to contact them but none of their numbers are working. I drove to their offices that doesn't exist and after consulting with Momentum one of their employees met me on the side of the road. She gave me her so-called private number and promised she will be in contact. She took the laptop and told me that if a laptop falls the screen must be broken or die machine must burst or crack open for them to state it is damaged. My IT guy told me that they something inside must have been damaged when it fell but it is very difficult to pinpoint it and he thinks it is the motherboard and it can’t be fixed. I told her that seeing that they say there is nothing wrong with it they must then fix it. She took it and told me they will write a new report. I haven't been able to get in contact with them since and it has been two days. The laptop fell and is not working properly since the 14th of February, and it seems that nether Silvex nor Momentum Insure cares that I don't have a laptop.
0 replies
14 months ago
Vodacom Useless and NO Service Level
I have been struggling for years to get proper service form Vodacom as there service level keep on declining. At this point it seems that it is non existing. I upgraded two of my business contract on the 29th of Jan an since the numbers are no longer working an Vodacom is doing nothing to fix it even though I have reported it more than once to different divisions. I am now paying for a data contract and a voice contract with new devices that is not working at all. When calling the new phone it just go to voice mail and you can not call out with it. The new router sate the it is no longer registered on the Vodacom network.
106 replies
15 months ago
Alexander Forbes Unclaimed Benefit will Remain Unclaimed Due to Non-existing Service
One of my clients requested my assistance with an unclaimed benefit under Alexander Forbes's Pension Preservation fund but it is impossible to contact them. The number on the letter, 011 324 3418 doesn't exist. I called about 10 time on +27 11 269 0000 and 0860 100 333 and followed the section for the unclaimed benefit. You get to a point where you need to enter the ID number but the system is unable to register the number entered correctly and then just cut off the call. There is no option to talk to an agent and I can not see how it will ever be possible to claim this benefit if you are unable to contact Alexander Forbes....
53 replies
15 months ago
Non Existing Service, Hollard NOT Interested in Your Application...
I have been a broker selling the Hollard life product to my client for 12 years and lately the service is *******. I have been trying to get Hollard to pay the doctor for the medicals that was done for new applications for weeks and they do not even answer me. I have cases that all requirement has been met since November 2024, but Hollard is unable to provide a final offer for these cases that is in line with the signed quotes. I follow up on this more than once a day and the excuses range form staff being on leave for the festive season at the end of January still, system problems, training and meetings that interfere with Hollard employees ability to do their work, and the list of lame excuses goes on. My clients think that I am a retard for recommending a product from a company that clearly no longer care about their client nor their brokers reputations. I no longer know what to tell my client as it seems as if they are correct for thinking that Hollard is useless. They want to know from me how Hollard will pay a claim if they can’t even pay a doctor for doing a medical report or a ECG. I recommended this product, thinking that Hollard is still be best but not even the managers seem to care how horrifying the service is. I have begged two of the managers for help with no luck and no response. In fact they told me to stop pestering them because they are buys and don't have time to help me. It might be best to not even apply for this product because you will never get cover even if you pay the doctor yourself… I have done all I can think of but no one is getting back to me.
212 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)