Unprofessional *********** Assessors....

They were supposed to assess my laptop for a claim with Momentum. The person they sent to dot the assessment told me he doesn't know anything about computers, and he just took a picture of the laptop and told me they will assess it form the picture. He said he need to confirm that the laptop exists. They then submitted a damage report to Momentum stating that there is nothing wrong with my laptop. I tried everything in my power to contact them but none of their numbers are working. I drove to their offices that doesn't exist and after consulting with Momentum one of their employees met me on the side of the road. She gave me her so-called private number and promised she will be in contact. She took the laptop and told me that if a laptop falls the screen must be broken or die machine must burst or crack open for them to state it is damaged. My IT guy told me that they something inside must have been damaged when it fell but it is very difficult to pinpoint it and he thinks it is the motherboard and it can’t be fixed. I told her that seeing that they say there is nothing wrong with it they must then fix it. She took it and told me they will write a new report. I haven't been able to get in contact with them since and it has been two days. The laptop fell and is not working properly since the 14th of February, and it seems that nether Silvex nor Momentum Insure cares that I don't have a laptop.