Simply Financial Services
4.1|99 reviews
BG
Bukiwe G
1 reviews | Active since Member
25 Sept 2025, 07:30
Horrible Service
I had the worse experience with Simply Financial Services. I insured my self and family, affordable premiums I must say but the problem started when I changed from salary deduction to a debit order. Asavela assured me that I will no longer get a salary deduction only to be debited on my salary and on my debit order. I had to move my money to avoid the double debit. This was after I questioned why am I recieving a statement from Imas about salary deduction and Malwande assured me it will be a debit and I even accepted the debicheck. After their dishonesty I canceled all my funeral covers with them. I did this on the 25th of August and cancelation was completed on the 26th of August. Now SIMPLY FINANCIAL SERVICES had ENOUGH TIME to Le IMAS know of these changes but THEY DID NOT AND THEY DEBITED MY MONEY AGAIN!!! Now Asavela is telling me again that I have to wait for 15th of October 2025 to get my refund. How??? Why was I not told this information upon cancelation???? A month later? They failed to do their job.. I want my money today, I will not wait for the 15th of October!!!!
Helpful (0)
Replies (215)0
Replies (215)Simply Financial Services's replyOfficial
25 Sept 2025, 11:16Dear Bukiwe - we are really sorry for your experience that has been frustrating. We are communicating with iMas about this urgently and will make sure you are refunded as soon as possible. We'll also call you to talk further about how we can help.
Best regards,
Simply Financial Services's reply25 Sept 2025, 11:16
Official
Dear Bukiwe - we are really sorry for your experience that has been frustrating. We are communicating with iMas about this urgently and will make sure you are refunded as soon as possible. We'll also call you to talk further about how we can help.
Best regards,
BG
Bukiwe G's updateReviewer Update
26 Sept 2025, 10:36It's been 24 hours. No one has reached out to me regarding my refund. May you kindly process my refund today please. This is very unprofessional. It is even worse when neither your or Imas calls me.
BG
Bukiwe G's update26 Sept 2025, 10:36
Reviewer Update
It's been 24 hours. No one has reached out to me regarding my refund. May you kindly process my refund today please. This is very unprofessional. It is even worse when neither your or Imas calls me.
BG
Bukiwe G's updateReviewer Update
26 Sept 2025, 11:29Good day, I received a call from a consultant saying they cannot refund me until the 7th when someone comes back from leave. I do not want to hear this. I want my refund today. My payslip and Imas Statements are proof enough that my money was deducted. Kindly refund my money. I am tired of your inconvenience. I want it today before close of business day. The 7th of October is not ASAP. Can I please have my money. I am taking this to all social medias.
BG
Bukiwe G's update26 Sept 2025, 11:29
Reviewer Update
Good day, I received a call from a consultant saying they cannot refund me until the 7th when someone comes back from leave. I do not want to hear this. I want my refund today. My payslip and Imas Statements are proof enough that my money was deducted. Kindly refund my money. I am tired of your inconvenience. I want it today before close of business day. The 7th of October is not ASAP. Can I please have my money. I am taking this to all social medias.
BG
Bukiwe G's updateReviewer Update
26 Jan 2026, 07:55Good day, it looks like I may have given you the good rating too early. A policy that was canceled in AUGUST 2025 is still deducting on my salary. WHAT IS THE MAIN PROBLEM? PLEASE STOP TAKING MY MONEY!! All the staff are not helpful and I told Avuyile from Simply Financial Services to make sure it does not deduct in November when I was requesting for my refund. Kindly refund my money before end of business today and remove me from your database. What a horrible experience
BG
Bukiwe G's update26 Jan 2026, 07:55
Reviewer Update
Good day, it looks like I may have given you the good rating too early. A policy that was canceled in AUGUST 2025 is still deducting on my salary. WHAT IS THE MAIN PROBLEM? PLEASE STOP TAKING MY MONEY!! All the staff are not helpful and I told Avuyile from Simply Financial Services to make sure it does not deduct in November when I was requesting for my refund. Kindly refund my money before end of business today and remove me from your database. What a horrible experience