Simply Financial Services
4.1|99 reviews
MB
Melissa B
1 reviews | Active since Member
26 Feb 2026, 13:04
OVERDUE CLAIM WITH NO FEEDBACK
I am really unhappy with the service received from Bukiwe Zilwa from Simply Financial Services as well as the company as a whole. I submitted all claims documents on more than 2 weeks ago and have been harrassed for additional documents not disclosed on the website or policy documents as a stall tactic for my claim. I have complained about the service and still get generic emails from Bukiwe stating each time "the claim is still under assessment". This is not what a grieving family needs or what you expect when taking out group cover for yourself, loved ones and employees. Even my funeral claim took much longer than the required 48 hours and was only paid out because I kept pushing for feedback. I feel like I am being ****** and Simply is stalling and trying to find a reason not to pay A LEGITAMITE claim. I want someone more senior than Bukiwe to handle my claim and properly reach out to me and explain what is taking so long. In the meantime - AVOID having your money ****** and taking out any policy with Simply. Do not believe what their website or policy documents tell you, they simply do not want to pay out claims.
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Replies (53)Simply Financial Services's replyOfficial
26 Feb 2026, 13:51 Hi there,
Thank you for reaching out and sharing your feedback. Please accept our deepest condolences for your loss; we understand that this is an incredibly difficult time for you and your family, and the last thing we want to do is add to that burden.
We have looked into the details of your claims to ensure we provide you with a clear picture of the process:
We appreciate your patience as we complete this final stage of the process.
Kind regards,
The Simply Team
Thank you for reaching out and sharing your feedback. Please accept our deepest condolences for your loss; we understand that this is an incredibly difficult time for you and your family, and the last thing we want to do is add to that burden.
We have looked into the details of your claims to ensure we provide you with a clear picture of the process:
- The Funeral Claim: Due to the nature of the passing and the documentation provided, a brief internal review was required to ensure all regulatory requirements were met. Once the necessary information was verified, we are pleased that the payout was completed within our 48-hour Service Level Agreement (SLA).
- The Life Claim: Because this is a group policy, certain due diligence steps, such as "active at work" confirmation and the ambulance report. This was required in order to finalise the assessment. These are standard industry requirements to ensure legitimacy and protect all policyholders.
- Next Steps: The claim is currently in its final stage of review, and we expect to have an outcome shortly. We will notify you immediately once this has been finalised.
We appreciate your patience as we complete this final stage of the process.
Kind regards,
The Simply Team
Best regards,
Simply Financial Services's reply26 Feb 2026, 13:51
Official
Hi there,
Thank you for reaching out and sharing your feedback. Please accept our deepest condolences for your loss; we understand that this is an incredibly difficult time for you and your family, and the last thing we want to do is add to that burden.
We have looked into the details of your claims to ensure we provide you with a clear picture of the process:
We appreciate your patience as we complete this final stage of the process.
Kind regards,
The Simply Team
Thank you for reaching out and sharing your feedback. Please accept our deepest condolences for your loss; we understand that this is an incredibly difficult time for you and your family, and the last thing we want to do is add to that burden.
We have looked into the details of your claims to ensure we provide you with a clear picture of the process:
- The Funeral Claim: Due to the nature of the passing and the documentation provided, a brief internal review was required to ensure all regulatory requirements were met. Once the necessary information was verified, we are pleased that the payout was completed within our 48-hour Service Level Agreement (SLA).
- The Life Claim: Because this is a group policy, certain due diligence steps, such as "active at work" confirmation and the ambulance report. This was required in order to finalise the assessment. These are standard industry requirements to ensure legitimacy and protect all policyholders.
- Next Steps: The claim is currently in its final stage of review, and we expect to have an outcome shortly. We will notify you immediately once this has been finalised.
We appreciate your patience as we complete this final stage of the process.
Kind regards,
The Simply Team
Best regards,