Unauthorised Policy Activation and Refund Request

I opened a policy online with Simply and was quoted a premium of R391.00, which I accepted.

Shortly afterwards, I received a call from a consultant who quoted me for another policy. Believing the call was in relation to my existing R391.00 policy, I engaged with her. Without my consent, she activated a second policy for R380.00. I did not authorise this policy and only recognise the one I accepted online at R391.00.

Simply debited R380.00 from my FNB account on 31 October 2025 in relation to this policy, the R391.00 was also debited. I contacted Simply to cancel the R300 policy (MZWKAL251015DT) and despite sending multiple emails requesting a refund, I have received a positive response.

I demand that Simply refund the R380.00 immediately, as this policy was unauthorised and cancelled within the cooling‑off period. The only valid policy I hold is the one with the premium of R391.00.

This lack of transparency and failure to respond to my refund request is unacceptable. I expect urgent resolution and confirmation that only my authorised policy remains active.

Desired Outcome: • Refund of R380.00 to my bank account • Written confirmation that only my R391.00 policy is active