Sirago Underwriting Managers
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sirago Underwriting Managers receives overwhelmingly positive feedback for its consultants and claims handling experience. Customers repeatedly name specific agents such as Najean, Palesa, Keenan, Nirese, Mali, Lucinda and Delona for delivering patient, empathetic and efficient service. A small number of negative reviews focus on prolonged claim delays and lack of payout communication, but these are outliers in an otherwise strong service narrative.
TrustIndex
7.9
NPS Score
70
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Sirago Underwriting Managers receives overwhelmingly positive feedback for its consultants and claims handling experience. Customers repeatedly name specific agents such as Najean, Palesa, Keenan, Nirese, Mali, Lucinda and Delona for delivering patient, empathetic and efficient service. A small number of negative reviews focus on prolonged claim delays and lack of payout communication, but these are outliers in an otherwise strong service narrative.
Sirago Underwriting Managers's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service & Staff Quality (4.7). Customers consistently name individual consultants and describe them as patient, professional and going the extra mile. WhatsApp support, telephonic follow-ups and warm tone are repeatedly praised, with several reviewers calling Sirago staff exceptional assets.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
Waited for over 3 or 4 months for my medical claim. Delaying tactics and invasive information required.
1 reviews | Active since Dec 2019
Waited for over 3 or 4 months for my medical claim. Delaying tactics and invasive information required.
1 reviews | Active since Dec 2019
Have laid claim for an in hospital procedure. Still waiting after 3 months! Giving us the run around and totally unreasonable. Even asking for the actual X rays and scans which surely is an invasion of privacy and the Popi act
1 reviews | Active since Dec 2019
Have laid claim for an in hospital procedure. Still waiting after 3 months! Giving us the run around and totally unreasonable. Even asking for the actual X rays and scans which surely is an invasion of privacy and the Popi act
1 reviews | Active since Feb 2013
Keenan Matthews was outstanding and very patient with me. I was stressed about a statement I couldn't find but he waited for me and put my mind at rest and sorted everything out. I've put a lot of claims through Sirago and their service is great.
1 reviews | Active since Feb 2013
Keenan Matthews was outstanding and very patient with me. I was stressed about a statement I couldn't find but he waited for me and put my mind at rest and sorted everything out. I've put a lot of claims through Sirago and their service is great.
1 reviews | Active since Sept 2023
Keenan Matthews assisted me via WhatsApp. His responses were detailed, clear and concise. Thank you Keenan.
1 reviews | Active since Sept 2023
Keenan Matthews assisted me via WhatsApp. His responses were detailed, clear and concise. Thank you Keenan.
1 reviews | Active since Apr 2026
Very pleased to say I was helped by Keenan Matthew's on a whatsapp call, all via message, and he was able to sort out 2 outstanding claims. Never cost me a phone call. A very pleasant experience. One just needs a little patience and perseverance.
1 reviews | Active since Apr 2026
Very pleased to say I was helped by Keenan Matthew's on a whatsapp call, all via message, and he was able to sort out 2 outstanding claims. Never cost me a phone call. A very pleasant experience. One just needs a little patience and perseverance.
1 reviews | Active since Jul 2020
Thank you Palesa for promptly understanding my query,Keeping me in the loop and efficient friendly service.I appreciate that you are polite spoke clearly and friendly direct service. Because of people like Palesa,vibrant and respectful, I'm glad to be apart of this company. Keep up the great work Palesa 😊
1 reviews | Active since Jul 2020
Thank you Palesa for promptly understanding my query,Keeping me in the loop and efficient friendly service.I appreciate that you are polite spoke clearly and friendly direct service. Because of people like Palesa,vibrant and respectful, I'm glad to be apart of this company. Keep up the great work Palesa 😊
1 reviews | Active since Apr 2024
Did my application for claim, but till today no payout. It was due last week thursday? This week when i asked whats happining the consultant said its delayed cause of influx of claims? Im ver unhappy cause ive been paying my premuims and yet my claims take forever? But i have to add that consultants is very helpfull
1 reviews | Active since Apr 2024
Did my application for claim, but till today no payout. It was due last week thursday? This week when i asked whats happining the consultant said its delayed cause of influx of claims? Im ver unhappy cause ive been paying my premuims and yet my claims take forever? But i have to add that consultants is very helpfull
Sirago Underwriting Managers has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 28 hours 45 min. Hellopeter has tracked Sirago Underwriting Managers across 211 total reviews. How is the TrustIndex calculated? →
