1 reviews | Active since Member
Worst experience I have ever had at a salon. I booked a hair, pedicure and manicure appointment 4 days in advance. Before booking this appointment on their business whatsapp chat, I asked for their price list. Wash, cut and blow(R400), pedicure with massage chair (R280), french tips(manicure) (R390). I confirmed prices with them thr 2nd time and booked an appointment on that same chat. First red flag upon arriving for my appointment, was that they didn't know I was coming in for a hair appointment too. After that was sorted out, they began to do my nails, and I was asked what will I be doing with my feet. I told them that what I chose was already confirmed in the booking, which was a pedi with a massage chair, paint only, for R280. I was immediately told that I was incorrect with the price and that it is R300. I told them, I have proof that pricing was confirmed at R280 and this is what i budgeted for, and this is what they needed to give me according to the CPA, and that they showede this pricelist. The manager, Tasneem? Was called and I was told she could not do anything for me. I decided to confirm the prices of the hair cut and manicure. And guess what. The prices were wayyy off there too. Hair cut was R430 and Nails was 420. I told showed her proof of the price list I was given on the chat and the confirmation of the total i will be spending. Amd she told me she could do nothing for me and that it was a human error on a girl that started a month ago. I told her that it was most definitely not my fault and to at least give me a voucher or something complimentary for the inconvenience? And she said she could do nothing for me but maybe throw in a parafin wax? To which was not done. My nails were so rushed, I was bleeding and bruised, and my hair cut was rushed due to the lady knocking off soon, and whiley hair was being cut. A lady was paintingy toe nails. I barely spent 10 minutes on the massage chair. I spent extra for, and still, i Had to pay the new prices, and not the original prices given to me. So not only did i spend more money than i budgeted, i was also hurt amd brusied in the process. I have screenshots of the chat and pictures of the bruises as proof. Please do not go there if you expect professionalism. As the lady who didy toe nails told me the same, that this sort of thing happens all the time, and even her eyes had widened when she saw my bleeding nail, and spoke to me about how uncaring the person who sent me the pricelist was and how the lady just shrugged her shoulders when told she gave the customer incorrect prices.
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