SKIPPERS BEDFORDVIEW

<p>RANT!! We were very excited to try out Skippers Bedfordview yesterday after seeing their menu at Mochachos Bedfordview just to be disappointed by the terrifying service levels we received. On the screens in their shop they have a combo that reads: Hake Fillet, Prawns and Calamari Tubes. We wanted to add this to our order but were quickly informed that the combo only comes with rings and not tubes. We insisted that they need to give this to us as advertised. If it were just that the picture contained tubes, surely we would have understood as they do have a disclaimer that states that VISUALS are for advertising purposes only. But it was not only the image that contained calamari tubes but the DESCRIPTION of the combo that clearly stated the combo included calamari tubes. We then asked to speak to the manager. We waited for about 5 - 10 minutes for the manager to finally assist us. Obviously expecting her to solve the problem professionally?? But no, she came storming to the front, pointing to the disclaimer and kept saying if you read here below it says that Visuals are for advertising purposes only and meals may vary. We then tried explaining to her that it is not the VISUALS that we are referring but the product DESCRIPTION clearly states that the combo has calamari tubes and that she is obligated to give it to us as advertised. She just kept pointing to the disclaimer and then got on the phone. We didn't hear much but heard this 'you need to change it, I'm sick of fighting with customers.' After she got off the phone we explained to her as an example that if you go to PnP and the coffee is marked at R 70 and you go to the till and it's loaded as R 90 - they are obligated to give it to you at he advertising price. 'Well, here is head office's number, take it up with them!!' Because of her disgusting attitude, we then decided to turn around and walk out of shop. If she had simply apologised and handled it in a professional manner they would have received our order of approximately R 500 and our business in future! I am appalled that this lady is a manager! She had a Mochachos badge on her shirt, so I'm presuming these stores are linked and she is manager at both? Needles to say, if she works there as well, Mochachos won't be receiving my business or referrals again either! At least we went to ocean basket thereafter and satisfied our cravings there ;)</p>