Very very poor customer service

After I have made a review about Slater gym last week, this week I received a screen shot text of the Review that I've made from the manager who have been ignoring my calls🤔the manager then told me that his bosses called him and he is doing his investigation therefore he will get back to me. As I'm still waiting for feedback his colleague texted me today saying she spoke to the manager who promised to give me feedback therefore I should either pay or cancel the contract also bear in mind the 50% that I'll have to pay for cancelation 😳 so rude

I tried calling the manager and guess what, not picking my calls again.

Guys 1st of all they made a mess on my contract and I ended up paying before the date that was stipulated on the contract; I paid on the 19th of March 2025 instead of the paying on 30 March 2025. Guess what on the 1st of April they closed my membership saying I should pay and mind due the penalty fee is included. Slater officials misplaced the documents that they were supposed to send to their Head office for them to deduct from me on the date that I appears on the bank statement that i gave to them , So how am I accountable for that🤷

Slater gym officials must be taken to a proper trainings because really their administration is a pre -school administration and they are dealing also with adults.

My experience with SLATER is traumatizing, hope their Head office will do something.