Extremely disappointed in the service I received from Sleep Assist

I am extremely disappointed in the service I received from Sleep Assist. I purchased their Hypnus machine on Friday. NEVER PURCHASE A MACHINE ON A FRIDAY! I could kick myself for not doing what the Sales Executive should have done and fitted the mask and run a trial in in their premises before taking the machine home. The Sales Executive’s excuse for not doing the trial was not wanting to add water to the humidifier. I also regret not getting a cell phone number of the Sales Executive. Although after purchasing close to R15 000 worth of equipment, I expected the Sales Executive to give me a curtesy call the following morning to see if I am satisfied and if all went well with the machine through the night, even if it is a Saturday morning! I spent the whole night breathing through a pipe with NO positive pressure. I was waiting for the machine to start as the Sales Executive said it would as Smart Start was enabled but it did NOTHING! Even after waiting the ramp time there was absolutely NO difference as the machine was giving me zero pressure. Yes, the machine power supply was on, and I was wearing the mask and the dial was turned to Therapy and I pressed the dial.

Sleep Assist’s Sales Executive didn’t bother with a curtesy call, so I was forced to go watch uTube videos and the setup videos on the internet to eventually get my machine to work. Why should I have to program my machine and set it up when this should have been done on Friday before receiving my machine.