SL
Stuart L
Active since Mar 2009
36
Reviews
0
Industries
Reviews
36 reviews12 months ago
FNB’s slogan – “How can we help you?” Should be “How we ***** from you!”
I recently converted to pre paid electricity and purchased units on FNB online internet banking. Yet FNB limits all electricity purchases to a mere R1000. In Tshwane this only gives you 289 Kwh. Monthly my household uses 3 or 4 times this amount, so I am required to do several transactions to purchase electricity. FNB conveniently levies a transactional charge on each transaction. So not only are they inconveniencing me by forcing me to do multiple transactions for the same commodity one after the other, but they also have the audacity to charge me 4 times for 4 transactions instead of 1 transaction! Just like a casino they have rigged the system in their favour to ***** as much as they can from their clients! Then I still have 4 different 20 digit tokens to type into my unit instead on 1! How can we help you? – Let me choose my own monthly pre paid purchase limit and do not limit it to a mere R1000!
117 replies
21 months ago
Lancet employs bully tactics to compensate for their error in billing statements
On the 15 July 2024 I received a statement from Lancet which I disputed on the same day. Prior to that the 2023 statement stated I, the PATIENT/MEMBER ended 2023 with R55.30 in credit. Yet this credit does not reflect on my 2024 statement. Lancet no claims it was the Medical Aid credit, yet the 2023 statement does not reflect this. Only 15 days after first receiving my statement that I queried I receive a notification that I have been handed over to BL Debt Collectors! What bullying tactics are these in resolving queries?
162 replies
37 months ago
Extremely disappointed in the service I received from Sleep Assist
I am extremely disappointed in the service I received from Sleep Assist. I purchased their Hypnus machine on Friday. NEVER PURCHASE A MACHINE ON A FRIDAY! I could kick myself for not doing what the Sales Executive should have done and fitted the mask and run a trial in in their premises before taking the machine home. The Sales Executive’s excuse for not doing the trial was not wanting to add water to the humidifier. I also regret not getting a cell phone number of the Sales Executive. Although after purchasing close to R15 000 worth of equipment, I expected the Sales Executive to give me a curtesy call the following morning to see if I am satisfied and if all went well with the machine through the night, even if it is a Saturday morning! I spent the whole night breathing through a pipe with NO positive pressure. I was waiting for the machine to start as the Sales Executive said it would as Smart Start was enabled but it did NOTHING! Even after waiting the ramp time there was absolutely NO difference as the machine was giving me zero pressure. Yes, the machine power supply was on, and I was wearing the mask and the dial was turned to Therapy and I pressed the dial. Sleep Assist’s Sales Executive didn’t bother with a curtesy call, so I was forced to go watch uTube videos and the setup videos on the internet to eventually get my machine to work. Why should I have to program my machine and set it up when this should have been done on Friday before receiving my machine.
0 replies
37 months ago
Sleep Assist responded quickly to resolve my complaint
I had issues with my CPAP machine on its first night of use (a Friday night) and initially lodged a complaint on several social media platforms. I was pleasantly surprised that their Sales Executive responded so quickly and came to my residence to replace my machine. He assisted me outside their regular working hours as he was aware of my work commitments during weekdays. I commend Sleep Assist on stepping up and resolving my complaint so speedily and efficiently. It really restored my faith in Sleep Assist’s commitment to their customers. Thank you
0 replies
59 months ago
You must pay cash and we WILL NOT give you a receipt!
What backyard mechanic type place says they can only fix my chipped windscreen if I pay cash and do not request a cash slip or invoice? This is exactly what I was told when I requested Glasfit Menlyn to repair my chipped windscreen. I do not mind paying cash, yet I demand a cash slip, invoice or receipt! This smells of some underhand corrupt practice that I never expected from a professional company such as Glasfit!
0 replies
65 months ago
Woolies discriminates against disabled individuals
I was disappointed by the poor service and appalling attitude received from a cashier, Lebogang Khumalo, at Woolworths Woodlands on 21/12/2020 at 10h39. Woolworths Holdings Limited claims they are committed to promoting diversity in all forms through building a culture of inclusion that embraces the differences that exist across their organisation and community, yet they are fast to discriminate against us disabled individuals! Woolworths is keen to employ and uplift disabled individuals, yet in the same breath they treat their disabled customers as insignificant individuals! Why does Woolworths Woodlands not have a dedicated till lane for disabled individuals in wheelchairs? I am disabled with no use of my left arm and hand and my wife is in a wheelchair and we were rudely reprimanded by the Woolworths cashier for using the express till lane, with its straight and wide lanes, because we had 22 items, more than the permitted 10 items. I asked to speak Danny, the manager and he agreed the express lane was not there for the use by disabled individuals and that if he knew he would have escorted us to the front of the que. Ironically he pasted me and my wife no less than 3 times in the 15 minutes were in his store, and I even greeted him, so how could he not know both of use with clearly visible disabilities would not need assistance? In all other Woolworths stores, Parkview, Menlyn or Brooklyn, I have never been reprimanded for using the express till lane as a clearly disabled individual. I find it disturbing that other retailers like Pick n Pay, Checkers and Spar have dedicated lanes for disabled individuals yet the management of Woolworths Woodlands is adamant their express lane is not for disabled customers! This tells a clear story of how much Woolworths Holdings Limited values their disabled customers! This attitude from a cashier, and response from a sore manager is not what I ever would have expected from Woolworths Holdings Limited!
0 replies
65 months ago
Worst Bank in South Arfica!
Discovery bank keeps on issuing and charging me for a secondary card. All attempts to contact them on any of their numbers are in vain! After 5 minutes each time the call gets dropped or you get put on hold and NO ONE ever comes back to you
56 replies
66 months ago
Nespresso do not want to sell you their capsules if you have a generic non Nespresso machine!
Nespresso machines and Nespresso capsules were and are the original coffee capsules that so many now are copying. As a loyal Nespresso Club member that has spent thousands of Rands since 2014, purchasing Nespresso capsules for my 3 Professional machines, I was extremely disappointed in the poor service I received on 22/11/2020 at the Menlyn Nespresso shop. I was recently given the Wacaco portable machine as a gift. I am aware it is not a Nespresso product yet it allegedly takes the cup sized Nespresso capsules and not the round pods my professional Zenius machines use. As a result I went to Menlyn Nespresso shop and enquired about purchasing Nespresso capsules for this machine. The “unknow sales assistant” as he did not introduce himself and was not wearing a name badge checked my membership number on the system and was prepared to offer myself and my wife a free cup of coffee, yet would not give me a single Nespresso capsule to confirm it fits into this Wacaco portable machine, prior to me spending THOUNDS of Rands on coffee. I had the portable machine in store and he claimed as it was not a Nespresso machine so he would NOT give me a single capsule to confirm it fits. Instead he just gave me a used capsule! The used capsule fitted perfectly, but really is this how they treat loyal Club members? This is NOT the level of service that I expected from Nespresso and I would rather buy FAKE generic copies of Nespresso’s capsules than spend a single cent in that store! I wrote to Nespresso and complained and their feeble excuse was: “We would also like to explain further why Nespresso do not offer capsules or samples. • Health & Safety – Not being able to trace that capsule or protect the capsule from the time we hand it over to the customer to the time they use it at home. (Cross contamination or damage to the capsule could take place). • We want to create an experience for our customer’s and entice them to return.” I never wanted to take a capsule home as I wanted to test it in store prior to purchasing THOUSANDS OF RANDS WORTH OF COFFEE! They had no Health & Safety concerns giving me an old used capsule to see if it fits. They made NO effort to create an positive experience for their customer’s to me to return. In fact they ensured I WILL NEVER RETURN to this store! I do not understand this from a business sense, that a loyal customer who chooses the Nespresso brand over all the generics available on the market gets denied the opportunity to test a capsule on my machine, in store, prior to purchasing 100’s of capsules? Yet the Nespresso shop is prepared to give me the same capsule, processed though their machine at no cost. I am at a loss of words by the poor service received in store and the feeble excuse as an email response to my complaint.
56 replies
72 months ago
Do not support local small businesses that offer poor service
In these tough Covid times, all over the radio and social media there is a call to support local small businesses. But why should I support local small businesses that give less than desirable service to their customers? I take my hat off Caltex Waterkloof Glen for their attempts to entice repeat business by offering free “wash & go” and entries into a “Meat hamper raffle” but all these attempts mean nothing if they cannot teach their petrol attendants not to be discourteous, arrogant and rude to loyal customers. You have lost my business because of your petrol attendants attitude and the way he treated me.
105 replies
73 months ago
Charged for services not rendered
On 22 April I visited TWT Menlyn for a puncture repair. On receiving my invoice via email I noticed that I was charged R52.17 for wheel balancing. My tyre was NEVER balanced! My vehicle was the only vehicle in the workshop so stood watching most of the repair. The one technician even asked if the wheel had been balanced and the other technician said no it wasn’t required as he marked the tyres position on the mag and replaced it in the same position. My dashboard camera was recording continuously for the entire 45 minutes my vehicle was in the workshop and had a clear view of the entire front of the workshop, including the 3 wheel balancing machines. I feel disappointed and cheated. Its not a lot of money but the dishonesty disgusts me.
105 replies
Review Distribution
5 Star
1 (2.7777777777777777%)
4 Star
1 (2.7777777777777777%)
3 Star
0 (0%)
2 Star
5 (13.88888888888889%)
1 Star
29 (80.55555555555556%)