Smartopsfleet
Claimed Business
Transportation & Logistics|2.6|41 Reviews (last 12 months)|This business does not respond to reviews
Smartopsfleet
Claimed Business
41 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Smartopsfleet presents a deeply polarized customer experience. While a segment of drivers praise named agents for professional and empathetic support, a dominant pattern of complaints describes forced subscriptions, unauthorized deductions, unfulfilled promises of vehicle finance and cash advances, and punitive cancellation fees. The business scores poorly on Pricing, Billing & Refunds (1.2) and Tracking, Communication & Transparency (1.8), reflecting widespread frustration with billing practices and lack of proactive communication.
Top Strengths:
- •Customer Service & Support: Named agents like Tinyiko, Eva, Chandelene, and Tinswalo receive consistent praise for professionalism, patience, and going the extra mile. Positive callers describe feeling heard and well assisted.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#20Ranked In Couriers & Delivery
14mReply Time
-77 NPSUnlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 14 min
TrustIndex
0
Ranking
#20
in Couriers & Delivery
Avg Reply
14m
NPS Score
-77
Recommended: Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 14 min
Review Distribution
2.6|41 Reviews
Jun '25 - May '26
5(36.4%)
4(4.6%)
3(0%)
2(0%)
1(59.1%)
5(36.4%)
4(4.6%)
3(0%)
2(0%)
1(59.1%)
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSK
Samora K
1 reviews | Active since Jan 2020
7 Oct 2025, 11:35
These people are a ****. Please be careful.
Smart ops forcefully subscribed me in their fleet after I said so many times that I wasn't interested now they are requesting R4070 for something I didn't give consent to. I have never received a service or even a cent from these people. Despite constant communication with them via email they have refused to close whatever account they opened in my name.
Helpful (0)
|Replies (0)SK
Samora K
1 reviews | Active since Jan 2020
7 Oct 2025, 11:35
These people are a ****. Please be careful.
Smart ops forcefully subscribed me in their fleet after I said so many times that I wasn't interested now they are requesting R4070 for something I didn't give consent to. I have never received a service or even a cent from these people. Despite constant communication with them via email they have refused to close whatever account they opened in my name.
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Replies (0)LT
Lefa T
1 reviews | Active since Jan 2020
26 Aug 2025, 08:40
Smartopsfleet failed me
Good morning Team. I have an issue with smartopsfleet I think it is a company that register bolt drivers on their fleet, I didn’t know about it until I had an issue with the person who was driving my car under bolt. Please assist me in deactivating my vehicle under their fleet company, reason been: am not the one who registered my car under their fleet, my car was driven by my driver whom took my car and register his name under smartopsfleet without my consent and now that I have taken the car back from the driver, I want to register it with a different driver under bolt but I couldn’t go through as I was informed that it is under a fleet company that I knew nothing about. Immediately I learned that my car is under fleet company called smartopsfleet I called them and I was assisted by the lady by the name of Tinyiko who was very rude and told me that she will not assist me because I wanted to know how my car was registered under them without my consent. After making many attempts to reached out she was the one keeping on answering the phone and I asked her to give me somebody else and she hung up on me again. Should you wish to reach out my contact detail is. 076 370 8733 Vehicle reg FJ 84 ZJ GP
Helpful (0)
|Replies (0)LT
Lefa T
1 reviews | Active since Jan 2020
26 Aug 2025, 08:40
Smartopsfleet failed me
Good morning Team. I have an issue with smartopsfleet I think it is a company that register bolt drivers on their fleet, I didn’t know about it until I had an issue with the person who was driving my car under bolt. Please assist me in deactivating my vehicle under their fleet company, reason been: am not the one who registered my car under their fleet, my car was driven by my driver whom took my car and register his name under smartopsfleet without my consent and now that I have taken the car back from the driver, I want to register it with a different driver under bolt but I couldn’t go through as I was informed that it is under a fleet company that I knew nothing about. Immediately I learned that my car is under fleet company called smartopsfleet I called them and I was assisted by the lady by the name of Tinyiko who was very rude and told me that she will not assist me because I wanted to know how my car was registered under them without my consent. After making many attempts to reached out she was the one keeping on answering the phone and I asked her to give me somebody else and she hung up on me again. Should you wish to reach out my contact detail is. 076 370 8733 Vehicle reg FJ 84 ZJ GP
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Replies (0)BL
Bareng L
1 reviews | Active since Jan 2020
18 Aug 2025, 10:54
Avoid Smarts Ops - Unprofessional and Misleading Practices
I'm writing to warn others about my experience with Smarts Ops. After enquiring about their services early this year while I was unemployed and had a Bolt profile, they promised me a car, cash advance, and other benefits. However, I never signed up or utilized their services, only expressing interest. Despite this, I've been receiving persistent emails claiming I owe them R2,600. When I called to dispute this, I was told that the subscription fee is active regardless of whether I used their services or not, with charges app**** weekly. Their lack of transparency, unprofessional communication, and aggressive debt collection tactics are concerning. I urge others to exercise caution and thoroughly research before engaging with Smarts Ops.
Helpful (0)
|Replies (0)BL
Bareng L
1 reviews | Active since Jan 2020
18 Aug 2025, 10:54
Avoid Smarts Ops - Unprofessional and Misleading Practices
I'm writing to warn others about my experience with Smarts Ops. After enquiring about their services early this year while I was unemployed and had a Bolt profile, they promised me a car, cash advance, and other benefits. However, I never signed up or utilized their services, only expressing interest. Despite this, I've been receiving persistent emails claiming I owe them R2,600. When I called to dispute this, I was told that the subscription fee is active regardless of whether I used their services or not, with charges app**** weekly. Their lack of transparency, unprofessional communication, and aggressive debt collection tactics are concerning. I urge others to exercise caution and thoroughly research before engaging with Smarts Ops.
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Replies (0)SM
UD
Unathi D
1 reviews | Active since Jan 2020
7 Jul 2025, 06:34
Bolt driver
These people are ****mers who pry on poor bolt operators, they lure you in with cash advances, you end up owing them an overwhelming amount. You can't even just cancel after paying, they charge you a fee of R1100
Helpful (0)
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Tsepo M
1 reviews | Active since Jan 2020
30 Jun 2025, 12:26
Worst Company, Worst Service, Zero Star if there ever was such a rate
Don't subscribe anything with This Company. if you do, it gains administrative rights to change information on your app's platform and log you out of your bolt app. deleting everything as they go, money included, changing your vehicle details. and eventually lock out of your app. without your permission and when you contact them to resolve the issue, they send you back to the app administrator to solve your problem. the app admin won't help you as your account has been deactivated and controlled by this fleet company. your business is interrupted without compensation or help, from Bolt or SmartOps.
Helpful (0)
|Replies (0)TM
Tsepo M
1 reviews | Active since Jan 2020
30 Jun 2025, 12:26
Worst Company, Worst Service, Zero Star if there ever was such a rate
Don't subscribe anything with This Company. if you do, it gains administrative rights to change information on your app's platform and log you out of your bolt app. deleting everything as they go, money included, changing your vehicle details. and eventually lock out of your app. without your permission and when you contact them to resolve the issue, they send you back to the app administrator to solve your problem. the app admin won't help you as your account has been deactivated and controlled by this fleet company. your business is interrupted without compensation or help, from Bolt or SmartOps.
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Replies (0)vM
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Thendo M
1 reviews | Active since Jan 2020
19 Jun 2025, 11:59
Smartops are a ****
Smart ops forcefully subscribed me in their fleet after i said so many times that I wasn't interested now they are requesting R1100 for something I didn't give consent to. Please someone help.
Helpful (0)
|Replies (0)