SMG Durban
Unclaimed Business
|2.7|3 Reviews (last 12 months)|This business does not respond to reviews
SMG Durban
Unclaimed Business
|2.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.7|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nontokozo K
1 reviews | Active since Jan 2020
31 Mar 2026, 10:17
Pathetic service from Ernest at SMG Durban (Briargdene)
I believed I was making the right decision by choosing SMG in Briardene, Durban to repair a minor dent in my car rear bumper. I dropped the vehicle off on Tuesday, 24 March 2026 at around 08:00, and was warmly assisted by Ms. Thola. Unfortunately, the problems began once the car was handed over to Ernest, whose lack of communication and customer care quickly became evident. On 31 March 2026, I requested an update on the turnaround time in line with their standard operating procedures. Despite sending multiple WhatsApp messages, Ernest has struggled to provide this information, only repeating that he would “check with the production manager.” This delay is especially distressing as I brought my car in before my mother’s burial, and now I need to return to work in Pretoria. From the way things are progressing, it seems unlikely that I will get my car back anytime soon. Ernest has shown little concern about informing me when the job will be completed, forcing me to extend my leave due to this poor service. This experience is unacceptable, and based on it, I cannot recommend SMG to anyone expecting reliable communication or quality customer service.
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Nontokozo K
1 reviews | Active since Jan 2020
31 Mar 2026, 10:17
Pathetic service from Ernest at SMG Durban (Briargdene)
I believed I was making the right decision by choosing SMG in Briardene, Durban to repair a minor dent in my car rear bumper. I dropped the vehicle off on Tuesday, 24 March 2026 at around 08:00, and was warmly assisted by Ms. Thola. Unfortunately, the problems began once the car was handed over to Ernest, whose lack of communication and customer care quickly became evident. On 31 March 2026, I requested an update on the turnaround time in line with their standard operating procedures. Despite sending multiple WhatsApp messages, Ernest has struggled to provide this information, only repeating that he would “check with the production manager.” This delay is especially distressing as I brought my car in before my mother’s burial, and now I need to return to work in Pretoria. From the way things are progressing, it seems unlikely that I will get my car back anytime soon. Ernest has shown little concern about informing me when the job will be completed, forcing me to extend my leave due to this poor service. This experience is unacceptable, and based on it, I cannot recommend SMG to anyone expecting reliable communication or quality customer service.
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Annil M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
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Annil M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
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NJ
Niel J
1 reviews | Active since Jan 2020
28 Jan 2025, 19:58
Transporting and off-loading A/C
The delivery company off-loaded my 6 air con units amd some of them was transported upside down. I notified Arctic breeze amd without hesitation they delivered me new units and ensured it was transported and offloaded correctly. Realy excellent service that I received from them.
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Niel J
1 reviews | Active since Jan 2020
28 Jan 2025, 19:58
Transporting and off-loading A/C
The delivery company off-loaded my 6 air con units amd some of them was transported upside down. I notified Arctic breeze amd without hesitation they delivered me new units and ensured it was transported and offloaded correctly. Realy excellent service that I received from them.
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Atish R
1 reviews | Active since Jan 2020
20 Jun 2024, 07:29
Exceptional Service
The service that I receive from my service advisor, Brandon Silas, is exceptional. He keeps me updated throughout the entire time my vehicles are with him and my vehicle is ready before the promised time. Keep up the great work!
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Atish R
1 reviews | Active since Jan 2020
20 Jun 2024, 07:29
Exceptional Service
The service that I receive from my service advisor, Brandon Silas, is exceptional. He keeps me updated throughout the entire time my vehicles are with him and my vehicle is ready before the promised time. Keep up the great work!
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F H
1 reviews | Active since Jan 2020
5 Oct 2023, 00:22
Bmw Durban SMG
Don't expect any proper business ethics and principles at SMG DURBAN CITY. Especially when purchasing a used vehicle. According to there manager 90% of the vehicles have body repair work done to them. If you're looking for a nightmare, lies and deceit, here's the place. My experience and sentiments are with SMG DURBAN CITY. SMG umhlanga though is by far a dealership of note.
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F H
1 reviews | Active since Jan 2020
5 Oct 2023, 00:22
Bmw Durban SMG
Don't expect any proper business ethics and principles at SMG DURBAN CITY. Especially when purchasing a used vehicle. According to there manager 90% of the vehicles have body repair work done to them. If you're looking for a nightmare, lies and deceit, here's the place. My experience and sentiments are with SMG DURBAN CITY. SMG umhlanga though is by far a dealership of note.
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STEPHANIE N
1 reviews | Active since Jan 2020
19 Sept 2022, 12:06
Poor Service SMG Braidene Repair Service
Vehicle went to SMG Braidene on 15 July 2022. Initially struggled to get a quotation, made several calls and eventually requested for it to be sent via wats app. It was immediately submitted to the insurance and insurance confirmed no delays from their side, assessor was sent and insurance approved to proceed. Few weeks passed and to mo surprise no communication from anyone. I called several times and no retiring of my calls. Expressed my dissapointment in the lack of commitment and communication abd requested to speak to a manager instead. I immediately got feedback stating it would be ready 3rd week August latest. After several calls yet again no feedback from the team or no calls returned. I was then contacted to state that the vehicle failed the quality test and will take an additional week. End Aug yhe vehicle was still not ready and no communication or feedback from the manager as well... Thereafter I recieved a call on 5th September informing me that my vehicle is gone to Tiger wheel a d Tyre and once that is passed I coukd fetch my vehicle the same day. Yet again to no surprise no further communication and I had no choice but to call again on the 6th and 7th Sept and on the 7th only to find out that the vehicle is infact ready and I can collect but without a canopy which the vehicle was insured for. Of course I questioned and requested to speak to a higher manager Viresh which assured me he will look into it abd revert and he did. His explanation was I was not covered for the canopy and if I required one then I would need to psy separately, so I immediately got my insurance broker on the same call so we had a 3 way call so it could be clarified. My broker confirmed I was covered and SMG submitted a new claim on the 7th September which was approved on the 7th Sept by my insurance. Viresh confirmed that the insurance assessor had initially declined the canopy as he didn't see one on the vehicle yet the vehicle was went with the canopy. Isn't it SMG responsibility to advise the client what was approved or declined so the client is aware and could unfold a d resolve? I was called on the 16th Sept to collect my vehicle but I was not available and went in today. The vehicle rim is buckled, rusting and the wheel cap was missing. Their explanation was the vehicle came to them with a wheel cap missing which is understandable as that's where the accident took place so wouldn't that yet again be part of a repair that needed to be done? The broken wheel cap was inside the vehicle on the front seat. The canopy was fitted but has visible gaps which will easily allow water to get into the back. To top everything the manager had me waiting outside in the cold after various people called him to come down. The managers attitude was he will sort it out yet he was the same person involved on the 7th September assuring me that everything will be sorted. What assurance do I have that it will be rectified? Am I supposed to trust them to fix everything after them having it for 2 months already? Another issue is the excess, they confirmed on Friday it was R4000+ and today I was given am invoice of R6400 someone needs to explain how a d wat happened between Friday abd Monday, over sbd above this they also confirmed that they will he giving me a R500 towards the excess which didn't show on the invoice. I am extremely frustrated as this is a business vehicle and we had to pay for transportation for 2 months and now we still haven't resolved this issue. Totally unacceptable.
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STEPHANIE N
1 reviews | Active since Jan 2020
19 Sept 2022, 12:06
Poor Service SMG Braidene Repair Service
Vehicle went to SMG Braidene on 15 July 2022. Initially struggled to get a quotation, made several calls and eventually requested for it to be sent via wats app. It was immediately submitted to the insurance and insurance confirmed no delays from their side, assessor was sent and insurance approved to proceed. Few weeks passed and to mo surprise no communication from anyone. I called several times and no retiring of my calls. Expressed my dissapointment in the lack of commitment and communication abd requested to speak to a manager instead. I immediately got feedback stating it would be ready 3rd week August latest. After several calls yet again no feedback from the team or no calls returned. I was then contacted to state that the vehicle failed the quality test and will take an additional week. End Aug yhe vehicle was still not ready and no communication or feedback from the manager as well... Thereafter I recieved a call on 5th September informing me that my vehicle is gone to Tiger wheel a d Tyre and once that is passed I coukd fetch my vehicle the same day. Yet again to no surprise no further communication and I had no choice but to call again on the 6th and 7th Sept and on the 7th only to find out that the vehicle is infact ready and I can collect but without a canopy which the vehicle was insured for. Of course I questioned and requested to speak to a higher manager Viresh which assured me he will look into it abd revert and he did. His explanation was I was not covered for the canopy and if I required one then I would need to psy separately, so I immediately got my insurance broker on the same call so we had a 3 way call so it could be clarified. My broker confirmed I was covered and SMG submitted a new claim on the 7th September which was approved on the 7th Sept by my insurance. Viresh confirmed that the insurance assessor had initially declined the canopy as he didn't see one on the vehicle yet the vehicle was went with the canopy. Isn't it SMG responsibility to advise the client what was approved or declined so the client is aware and could unfold a d resolve? I was called on the 16th Sept to collect my vehicle but I was not available and went in today. The vehicle rim is buckled, rusting and the wheel cap was missing. Their explanation was the vehicle came to them with a wheel cap missing which is understandable as that's where the accident took place so wouldn't that yet again be part of a repair that needed to be done? The broken wheel cap was inside the vehicle on the front seat. The canopy was fitted but has visible gaps which will easily allow water to get into the back. To top everything the manager had me waiting outside in the cold after various people called him to come down. The managers attitude was he will sort it out yet he was the same person involved on the 7th September assuring me that everything will be sorted. What assurance do I have that it will be rectified? Am I supposed to trust them to fix everything after them having it for 2 months already? Another issue is the excess, they confirmed on Friday it was R4000+ and today I was given am invoice of R6400 someone needs to explain how a d wat happened between Friday abd Monday, over sbd above this they also confirmed that they will he giving me a R500 towards the excess which didn't show on the invoice. I am extremely frustrated as this is a business vehicle and we had to pay for transportation for 2 months and now we still haven't resolved this issue. Totally unacceptable.
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Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
20 Jul 2022, 16:04
SMG ARC POOR SERVICE,RUDE EMPLOYEES,INCOMPETENT
My vehicle was authorised for minor repairs by my insurer in 2018.One of the mag wheels was scratched and SMG ARC had the mag wheel repaired by wheel collision.Ever since the repair normally every year the repaired mag wheel starts fading and the clear seems like it's melting.I contacted SMG ARC and informed as I do yearly of this problem I was transferred to a rude person Viresh who says I must now ask my insurer to replace this mag wheel eventhough I have since changed insurers and it is now 4 years later.I spoke to Hennie the GM there and he confirmed that he cannot find any trace on his system to confirm my vehicle was ever repaired at SMG.I called my broker and they sent me the authorisation letter and the quote that was done by SMG I then forwarded this to SMG.I got a call from my broker stating that Viresh was calling and asking questions relating to my insurance which I never consented to.Viresh called me and I told him he did jot have permission nor consent to speak to my broker and I asked him if he was aware of POPPI ACT He stated he can speak to whoever he wants to,he was arguing with me and I asked him why he is rude.Viresh then stated to me that he will make sure nobody at SMG ARC will assist me because I think I am too clever.I have since lodged a complaint with BMW SA,how xan SMG ARC be so incompetent and have such rude and incompetent employees....Stay away from SMG rather go to Supertec.
Helpful (0)
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Leon G
1 reviews | Active since Jan 2020
20 Jul 2022, 16:04
SMG ARC POOR SERVICE,RUDE EMPLOYEES,INCOMPETENT
My vehicle was authorised for minor repairs by my insurer in 2018.One of the mag wheels was scratched and SMG ARC had the mag wheel repaired by wheel collision.Ever since the repair normally every year the repaired mag wheel starts fading and the clear seems like it's melting.I contacted SMG ARC and informed as I do yearly of this problem I was transferred to a rude person Viresh who says I must now ask my insurer to replace this mag wheel eventhough I have since changed insurers and it is now 4 years later.I spoke to Hennie the GM there and he confirmed that he cannot find any trace on his system to confirm my vehicle was ever repaired at SMG.I called my broker and they sent me the authorisation letter and the quote that was done by SMG I then forwarded this to SMG.I got a call from my broker stating that Viresh was calling and asking questions relating to my insurance which I never consented to.Viresh called me and I told him he did jot have permission nor consent to speak to my broker and I asked him if he was aware of POPPI ACT He stated he can speak to whoever he wants to,he was arguing with me and I asked him why he is rude.Viresh then stated to me that he will make sure nobody at SMG ARC will assist me because I think I am too clever.I have since lodged a complaint with BMW SA,how xan SMG ARC be so incompetent and have such rude and incompetent employees....Stay away from SMG rather go to Supertec.
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