SD
SMG Durban
Unclaimed Business
SD
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
4|3 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(33.3%)
1(0%)
5(66.7%)
4(0%)
3(0%)
2(33.3%)
1(0%)
Frequently Asked Questions About SMG Durban
SMG Durban has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked SMG Durban across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Annil M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
Helpful (0)
|Replies (0)AM
Annil M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
0
Replies (0)MD
GB
Geoffrey B
1 reviews | Active since Jan 2020
10 Sept 2025, 07:54
SMG VW Durban go above and beyond !
SMG VW Durban simply amazing. Had truly the worst experience with Barons VW, and had given up faith in VW. However SMG VW Durban restored this, they fixed an issue that Barons would not. Their service was amazing. Truly blown away . This issue was not theirs to start with and yet they fixed it ! Unbelievable team
Helpful (0)
|Replies (0)GB
Geoffrey B
1 reviews | Active since Jan 2020
10 Sept 2025, 07:54
SMG VW Durban go above and beyond !
SMG VW Durban simply amazing. Had truly the worst experience with Barons VW, and had given up faith in VW. However SMG VW Durban restored this, they fixed an issue that Barons would not. Their service was amazing. Truly blown away . This issue was not theirs to start with and yet they fixed it ! Unbelievable team
0
Replies (0)NJ
Niel J
1 reviews | Active since Jan 2020
28 Jan 2025, 19:58
Transporting and off-loading A/C
The delivery company off-loaded my 6 air con units amd some of them was transported upside down. I notified Arctic breeze amd without hesitation they delivered me new units and ensured it was transported and offloaded correctly. Realy excellent service that I received from them.
Helpful (0)
|Replies (0)NJ
Niel J
1 reviews | Active since Jan 2020
28 Jan 2025, 19:58
Transporting and off-loading A/C
The delivery company off-loaded my 6 air con units amd some of them was transported upside down. I notified Arctic breeze amd without hesitation they delivered me new units and ensured it was transported and offloaded correctly. Realy excellent service that I received from them.
0
Replies (0)AR
Atish R
1 reviews | Active since Jan 2020
20 Jun 2024, 07:29
Exceptional Service
The service that I receive from my service advisor, Brandon Silas, is exceptional. He keeps me updated throughout the entire time my vehicles are with him and my vehicle is ready before the promised time. Keep up the great work!
Helpful (0)
|Replies (0)AR
Atish R
1 reviews | Active since Jan 2020
20 Jun 2024, 07:29
Exceptional Service
The service that I receive from my service advisor, Brandon Silas, is exceptional. He keeps me updated throughout the entire time my vehicles are with him and my vehicle is ready before the promised time. Keep up the great work!
0
Replies (0)FH
F H
1 reviews | Active since Jan 2020
5 Oct 2023, 00:22
Bmw Durban SMG
Don't expect any proper business ethics and principles at SMG DURBAN CITY. Especially when purchasing a used vehicle. According to there manager 90% of the vehicles have body repair work done to them. If you're looking for a nightmare, lies and deceit, here's the place. My experience and sentiments are with SMG DURBAN CITY. SMG umhlanga though is by far a dealership of note.
Helpful (0)
|Replies (0)FH
F H
1 reviews | Active since Jan 2020
5 Oct 2023, 00:22
Bmw Durban SMG
Don't expect any proper business ethics and principles at SMG DURBAN CITY. Especially when purchasing a used vehicle. According to there manager 90% of the vehicles have body repair work done to them. If you're looking for a nightmare, lies and deceit, here's the place. My experience and sentiments are with SMG DURBAN CITY. SMG umhlanga though is by far a dealership of note.
0
Replies (0)NJ
SY
Siphosihle Y
1 reviews | Active since Jan 2020
13 Dec 2022, 12:48
SMG Durban inhumane
SMG general manager Hennie Coetzer is questionable, one of their staff knocked us from behind nearly killing my wife and I, My car is with them awaiting repairs but he is refusing to give me a courtesy car and expects me to be taking taxi's and user's. Their car were not serviced.
Helpful (0)
|Replies (0)SY
Siphosihle Y
1 reviews | Active since Jan 2020
13 Dec 2022, 12:48
SMG Durban inhumane
SMG general manager Hennie Coetzer is questionable, one of their staff knocked us from behind nearly killing my wife and I, My car is with them awaiting repairs but he is refusing to give me a courtesy car and expects me to be taking taxi's and user's. Their car were not serviced.
0
Replies (0)