AM
Annil M
Active since Feb 2020
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
0 replies
2 months ago
MTN/ Supersonic Service Stinks
Another day without internet , thanks to MTN/Supersonic, the all round service is pathetic as seen by their reviews on Trustpilot & hellopeter. While the CEO's & shareholders rake in the millions, they dont care about the customers
0 replies
2 months ago
Service Failures @ Supersonic ISP
Technical support by Supersonic ISP to get customer reconnected after outages is serious lacking. After 5hours, i am still trying to get back online despite talking to two agents & a chatbot and having already loaded two tickets requesting for help. What makes matters worse, is their records are not updated as when i call using my ID number to verify my contract, no record of details exist.
56 replies
2 months ago
Checkers - in Store customer services - improvement required
Checkers & Hyper Stores has enjoyed great sales growth, for the last 6months & they are no doubt a very progressive & innovative retailer, however their in store customer services doesnt match the great company they aspire to be. Very often when paying for ittems one experiences cashier not focusing on the customer in attendance but rather busy talking to other employees around them.& thereby tend to miss any requests. Whilst the company must be applauded for their foresight & innovation, geeater attention must be afforded to training cashier to focus on their customers & to listening to customer request. Im not sure whether any orientation process is in place, but these a consumer pain points that should be address during training & development. As a recommendation, i suggest a low volume of smart trolleys be allocated to all stores to gauge the market appetite for these new gadgets & for re assessment. Many consumer like me will opt to pick, pay & pack my own items & be satisfied.
0 replies
4 months ago
**** Alert - Soundmax Online Store Eastern Cape
Following my last review of this online store, i opened case at the Durban Central Police station. Despite the promises of a refund of monies paid, none has been forthing. It's fair to assume that the owners are running a ****. Be very cautious & avoid using this online store, rather use reputable dealers to buy your electronics & relatable items.
0 replies
5 months ago
Discovery Health - Agents with No Empathy
My mum is 85yesrs old, a social pensioner & has the keycare medical option. In the latter part of September she was admitted to hospital as her varicose veins were playing up so she need treatment by a vascular surgeon. Discovery settled the hospital billed very effeciently, however payment for the the follow appointment was declined citing it was past 30 days & a new authorisation was required. The agents i spoke to adamant & didnt even the matter to higher authority for further review. I pleaded my mum case & financial situation to no success.
106 replies
7 months ago
MTN - Poor Technical App Support
We been asked by MTN to download & use their new app, however onboarding onto the new app is an issue. Despite numerous attempts to resolve the issue no success is in sight, even talking to their technical support is yielding no win. Promises by agents to expedite & resolve this matter is not forth coming
0 replies
9 months ago
Uncompetitive Fibre Pricing
Despite having a month to month fibre to the home contract with Metrofibre, i have been a loyal customer for over 4years with them. Whilst the prices have been competitive over the years, in 2025 they slapped us with with a 20% hike on data fees, well over the inflationally rate. I tried engaging with the contact agents to enquire about the high increases to no avail.Just today i received a promotional offer from my cellphone providers marketing the same product via metrofibre at R200 less. I guess it is time to move given this offer & savings.
53 replies
10 months ago
Poor Service Delivery - Cell C
At the end of February 2025, i cancelled my wife's cellphone contract with Cell C which can only be done via the cancellation department & through an agent. Despite my instruction, i just discovered someone upgraded her account. Upon further enquiry an agent promised that an investigation will take place & they would revert to me, to date i still await a resolution.
53 replies
11 months ago
MTN Game City Dbn - Disappointing Customer Service
Three weeks ago, i visited the MTN Game City store in Durban KZN to get new contract. I decided to go that particular store because of the great service & expertise i received when i intially took out my first contract. My second experience was disappointing & frustrating cause both consultant & the management couldnt make a decision about accessories for the new S25 ultra contract. They lacked the leadrrship skills to.manage my expectation & couldnt live up to the promise they made.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (31.57894736842105%)
1 Star
12 (63.1578947368421%)