NK
Nontokozo K
Active since Feb 2012
46
Reviews
0
Industries
Reviews
46 reviews2 months ago
Pathetic service from Ernest at SMG Durban (Briargdene)
I believed I was making the right decision by choosing SMG in Briardene, Durban to repair a minor dent in my car rear bumper. I dropped the vehicle off on Tuesday, 24 March 2026 at around 08:00, and was warmly assisted by Ms. Thola. Unfortunately, the problems began once the car was handed over to Ernest, whose lack of communication and customer care quickly became evident. On 31 March 2026, I requested an update on the turnaround time in line with their standard operating procedures. Despite sending multiple WhatsApp messages, Ernest has struggled to provide this information, only repeating that he would “check with the production manager.” This delay is especially distressing as I brought my car in before my mother’s burial, and now I need to return to work in Pretoria. From the way things are progressing, it seems unlikely that I will get my car back anytime soon. Ernest has shown little concern about informing me when the job will be completed, forcing me to extend my leave due to this poor service. This experience is unacceptable, and based on it, I cannot recommend SMG to anyone expecting reliable communication or quality customer service.
1 reply
12 months ago
Why hand over my account to Collections whereas I pay you more than monthly bond repayment amount? It does not make sense!!
I have a home loan with Nedbank and I am up to date with the payments as they go off from my payslip. I got a shock of my life today 23 June 2025 at 16h17 when I received an SMS notification saying "We have not received your payment as per our most recent arrangement for your home loan. You can resolve this matter urgently by calling 0801114949". I attempted to call this number however it was closed. I then called 0800 555 111 and a lady who answered the phone confirmed that my account has been sent for collection. I need to know what is all this? I have never made any payment arrangements as I have never had any payment issues??!!
1 reply
31 months ago
Excellent Customer Service from Queenswood, Pretoria. Big up Stephen Tollman!!
You have a star at Woolworths Queenswood, Pretoria and you should be proud of your employee by the name of Stephen Tollman. I was there looking for rose water and there was no stock, this guy suggested that since their branch closes at 19h00 he’s going to quickly find out from the other stores nearer to me. I am now heading to Menlyn Mall where they have kept 2 for me.
0 replies
32 months ago
Is Standard Bank Scratch and Dent a ****?
I have logged a scratch and dent claim with you on Tuesday 10 October 2023 claim number TUP/2023/347972. I have enquired with the person who answered the phone if I can choose a BMW workshop that I trust is gonna do a smooth job and the guy said YES I can send their quotation. I am saddened that I have sent a quotation from BMW which is R4,991.97 and today I am told that your quotation is R16,000.00! The manufacturer of the car has quoted less way lesser than you. Please make me understand this
4 replies
33 months ago
PATHETIC SERVICE
MY PARCEL WAS SENT FROM DURBAN GLENWOOD ON THE 01 SEPTEMBER TO ARRIVE IN PRETORIA TODAY 14 SEPTEMBER 2023. TODAY WHEN I TRACK MY PARCEL, IT REFLECTED THAT IT WAS SENT TO HAMMARSDALE HUB AND BACK TO DURBAN TODAY!!!. THAT’S MY MEDICATION WHICH I NEED URGENTLY BUT BECAUSE OF YOUR PATHETIC AND POOR SERVICE I HAVE TO SUFFER ???!!! TAKE IT I’LL MAKE A PLAN TO BUY ANOTHER ONE!!!!!! D534006623332
0 replies
36 months ago
Excellent Customer Service from Mr Ivan
I would like to extend my gratitude for the excellent customer service that I received from your employee Mr Ivan. My call was regarding a service that is due on my BMW 228i. Ivan stretched his expertise and experience by explaining the benefits of owning this car that I didn't know existed and they sound so amazing! I can now operate some features at a finger tip and flex lol! BMW has an asset that South Africa needs!
0 replies
37 months ago
UNAUTHORISED MONTHLY DEBITS FROM THE COMPANY CALLED VODACOM
I have since been battling with unknown Vodacom debit order, it started with less than R50 2 debits per month. It escalated on the 02 April 2023 they debited R673.34 and I have requested a banker to reverse and block this company of which I had to pay R40 and R45 as charges for the bank service. On the 03 June 2023 the same company debited R1,138.34. Today I disputed yesterday's debit and the bankers were of no assistance as they didn't answer my questions, instead they kept on rerouting me. Another banker just sent a form she said I should fill it and contact service provider to stop debit, when I told her that I do not know this company she rerouted me. FNB you are failing us as your customers, please train your staff the importance of treating your customers with respect because we are not ornaments. It would be understandable if you are using robotic bankers who only knows to reroute based on configured triggers.
13 replies
37 months ago
Pathetic service from retention department
All I wanted was a statement with a breakdown of contract cancellation but I was sent from pillar to post and this other lady was very rude and unprofessional sies! I have since not been assisted and that is another reason I want to cancel your contract because your service is -0%, pull up your socks if you still want business
0 replies
39 months ago
Are you ****ming people? Where is my refund for the WRONG debit order??????
You debited my account on the 01 March 2023 and you promised to resolve the issue. Till today I have not received my refund. I have checked with my banker no refund was received.
5 replies
40 months ago
I am tired of you debiting my account hence Dotsure is paying you, why???????
I don't know what to do now, you keep on debiting my account hence Dotsure is paying you my monthly subscription which is a combo for car insurance and tracker. Why??????
5 replies
Review Distribution
5 Star
8 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (13.043478260869565%)
1 Star
32 (69.56521739130434%)