Sohva
3.1|80 reviews
Responds in 98 hours 24 min
ZM
Zazamisa M
1 reviews | Active since Member
20 Aug 2025, 21:33
HORRIBLE SERVICE, *********** staff that's inhumane and robotic- with no human factor and no sense of urgency. Escalating anything with them is a waste of time. STAY AWAY FROM TAKING INSURANCE WITH HOLLARD/ EDGARS, JET or any other retailer who uses them
Had my phone ****** at the end of July, Logged the claim 1st Aug, today is the 20th of Aug, approximately A WHOLE MONTH LATER, I still have not received a replacement device. UNPROFESSIONAL, POOR and DISTASTEFUL service from the *********** staff from the call centre team leader Letlhogonolo Gaethuse to the so called manager Nebewia Hartebees who cannot not manage anything. They used all sorts of tactics to delay delivery of my device AFTER approving an unfair amount which was waaaaay less than what I am insure for. If you want value for your money- choose another insurance but Hollard, Edgars, JET etc.
Helpful (0)
Replies (55)0
Replies (55)Sohva's replyOfficial
21 Aug 2025, 10:09Hi Zazamisa,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's reply21 Aug 2025, 10:09
Official
Hi Zazamisa,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch asap.
Kind regards,
Team Sohva
Best regards,
Sohva's replyOfficial
22 Aug 2025, 08:30Dear Zazamiso,
Thank you for allowing us the opportunity to investigate your concerns.Your claim was registered and approved on 01 August 2025 for R4,300, in line with the same-or-similar replacement. Hollard confirmed this settlement amount on 05 August 2025. You paid the excess and betterment, and the device was ordered accordingly. The device was then delivered to your chosen Pargo pick-up point within the required timeframe, with SMS notifications sent. A further delay, however, did occur after you requested an address change. The device is now en route to our Hub and will be dispatched to your updated address within 7–14 working days.For any further updates, please email deviceclaims@sohva.co.za or call 0860 226 266.
Kind regards,
Team Sohva
Thank you for allowing us the opportunity to investigate your concerns.Your claim was registered and approved on 01 August 2025 for R4,300, in line with the same-or-similar replacement. Hollard confirmed this settlement amount on 05 August 2025. You paid the excess and betterment, and the device was ordered accordingly. The device was then delivered to your chosen Pargo pick-up point within the required timeframe, with SMS notifications sent. A further delay, however, did occur after you requested an address change. The device is now en route to our Hub and will be dispatched to your updated address within 7–14 working days.For any further updates, please email deviceclaims@sohva.co.za or call 0860 226 266.
Kind regards,
Team Sohva
Best regards,
Sohva's reply22 Aug 2025, 08:30
Official
Dear Zazamiso,
Thank you for allowing us the opportunity to investigate your concerns.Your claim was registered and approved on 01 August 2025 for R4,300, in line with the same-or-similar replacement. Hollard confirmed this settlement amount on 05 August 2025. You paid the excess and betterment, and the device was ordered accordingly. The device was then delivered to your chosen Pargo pick-up point within the required timeframe, with SMS notifications sent. A further delay, however, did occur after you requested an address change. The device is now en route to our Hub and will be dispatched to your updated address within 7–14 working days.For any further updates, please email deviceclaims@sohva.co.za or call 0860 226 266.
Kind regards,
Team Sohva
Thank you for allowing us the opportunity to investigate your concerns.Your claim was registered and approved on 01 August 2025 for R4,300, in line with the same-or-similar replacement. Hollard confirmed this settlement amount on 05 August 2025. You paid the excess and betterment, and the device was ordered accordingly. The device was then delivered to your chosen Pargo pick-up point within the required timeframe, with SMS notifications sent. A further delay, however, did occur after you requested an address change. The device is now en route to our Hub and will be dispatched to your updated address within 7–14 working days.For any further updates, please email deviceclaims@sohva.co.za or call 0860 226 266.
Kind regards,
Team Sohva
Best regards,
Sohva's replyOfficial
03 Sept 2025, 10:53Dear Zazamiso,
Thank you once again for allowing us the opportunity to investigate your complaint. We are pleased to confirm that the matter has been resolved.
The delay arose due to the device not being collected from your initially selected Pargo point, followed by a change in the delivery address. We now have confirmation that your device was successfully delivered to your physical address and received by Amanda Njokweni.
We trust this resolution meets your expectations and look forward to continuing our relationship with you.
Kind regards,
Team Sohva
Thank you once again for allowing us the opportunity to investigate your complaint. We are pleased to confirm that the matter has been resolved.
The delay arose due to the device not being collected from your initially selected Pargo point, followed by a change in the delivery address. We now have confirmation that your device was successfully delivered to your physical address and received by Amanda Njokweni.
We trust this resolution meets your expectations and look forward to continuing our relationship with you.
Kind regards,
Team Sohva
Best regards,
Sohva's reply03 Sept 2025, 10:53
Official
Dear Zazamiso,
Thank you once again for allowing us the opportunity to investigate your complaint. We are pleased to confirm that the matter has been resolved.
The delay arose due to the device not being collected from your initially selected Pargo point, followed by a change in the delivery address. We now have confirmation that your device was successfully delivered to your physical address and received by Amanda Njokweni.
We trust this resolution meets your expectations and look forward to continuing our relationship with you.
Kind regards,
Team Sohva
Thank you once again for allowing us the opportunity to investigate your complaint. We are pleased to confirm that the matter has been resolved.
The delay arose due to the device not being collected from your initially selected Pargo point, followed by a change in the delivery address. We now have confirmation that your device was successfully delivered to your physical address and received by Amanda Njokweni.
We trust this resolution meets your expectations and look forward to continuing our relationship with you.
Kind regards,
Team Sohva
Best regards,