SP
Sos Prepaid Solutions
Claimed Business
SP
Sos Prepaid Solutions
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sos Prepaid Solutions
Sos Prepaid Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Sos Prepaid Solutions across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIE
I E
1 reviews | Active since Jan 2020
10 Jun 2025, 16:29
SOS Prepaid Solutions Be aware
Title: ********* & Exploitative – Avoid SOS Prepaid Solutions at All Costs! Rating: ★☆☆☆☆ I am absolutely disgusted by the way SOS Prepaid Solutions operates. They are supposed to supply prepaid electricity meters in South Africa, but instead of serving the people, they exploit them — especially low-income households. Their electricity rates are ridiculously inflated compared to standard municipal tariffs. On top of that, they sneak in additional hidden charges, making electricity unaffordable for many. This isn’t just bad service — it’s economic exploitation. It feels like they’re profiting from people’s basic need for power. When you try to contact them, there is no accountability, no transparency, and certainly no care. Customer service is unresponsive, and issues go unresolved for weeks, if at all. People deserve fair access to electricity — not to be taken advantage of by companies like SOS Prepaid Solutions. I urge everyone to stay away from them and demand stricter regulation and oversight of these private prepaid electricity providers. If you're considering using them: Don't. If you're already a customer: Speak out. It's time the public becomes aware of these shady practices.
Helpful (0)
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I E
1 reviews | Active since Jan 2020
10 Jun 2025, 16:29
SOS Prepaid Solutions Be aware
Title: ********* & Exploitative – Avoid SOS Prepaid Solutions at All Costs! Rating: ★☆☆☆☆ I am absolutely disgusted by the way SOS Prepaid Solutions operates. They are supposed to supply prepaid electricity meters in South Africa, but instead of serving the people, they exploit them — especially low-income households. Their electricity rates are ridiculously inflated compared to standard municipal tariffs. On top of that, they sneak in additional hidden charges, making electricity unaffordable for many. This isn’t just bad service — it’s economic exploitation. It feels like they’re profiting from people’s basic need for power. When you try to contact them, there is no accountability, no transparency, and certainly no care. Customer service is unresponsive, and issues go unresolved for weeks, if at all. People deserve fair access to electricity — not to be taken advantage of by companies like SOS Prepaid Solutions. I urge everyone to stay away from them and demand stricter regulation and oversight of these private prepaid electricity providers. If you're considering using them: Don't. If you're already a customer: Speak out. It's time the public becomes aware of these shady practices.
0
Replies (0)BM
Bonny M
1 reviews | Active since Jan 2020
2 May 2024, 16:53
Upset customer! This company is plain useless
I cannot believe the absolute nightmare I've been enduring with this prepaid electricity company. Where do I even begin? Let's start with their atrocious billing system. Despite being the sole inhabitant of my unit and barely spending time there due to work commitments, they have the audacity to hit me with bills that would make a billionaire blush. Recently, I received a bill for R179 for a mere four days of electricity usage. Four days! Mind you I was away for those four days! I had could have powered a small village with that amount of money, yet I'm just one person occupying a modest apartment. When I had the nerve to question them about this blatant *******, they couldn't give me a straight answer to save their lives. Their excuses are as pathetic as their service. First, they suggest there might be something wrong with my unit. Oh, really? Because I definitely haven't been hosting disco parties with my non-existent friends while I'm away. Then they have the nerve to speculate wildly about which appliance could be guzzling up my electricity. One minute it's the heat pump, the next it's the lights I supposedly left on. Make up your minds! And don't even get me started on their vague explanations about delayed readings. What a load of nonsense! If my readings are delayed, it's probably because their system is as reliable as a chocolate teapot. But do they take any responsibility for their incompetence? Of course not! They prefer to pass the buck and leave me hanging in frustration. It's like dealing with a bunch of toddlers playing hot potato with accountability. In conclusion, if you enjoy being overcharged for electricity you didn't even use and being treated like a fool, then by all means, sign up with this prepaid electricity company. Otherwise, save yourself the headache and steer clear
Helpful (0)
|Replies (0)BM
Bonny M
1 reviews | Active since Jan 2020
2 May 2024, 16:53
Upset customer! This company is plain useless
I cannot believe the absolute nightmare I've been enduring with this prepaid electricity company. Where do I even begin? Let's start with their atrocious billing system. Despite being the sole inhabitant of my unit and barely spending time there due to work commitments, they have the audacity to hit me with bills that would make a billionaire blush. Recently, I received a bill for R179 for a mere four days of electricity usage. Four days! Mind you I was away for those four days! I had could have powered a small village with that amount of money, yet I'm just one person occupying a modest apartment. When I had the nerve to question them about this blatant *******, they couldn't give me a straight answer to save their lives. Their excuses are as pathetic as their service. First, they suggest there might be something wrong with my unit. Oh, really? Because I definitely haven't been hosting disco parties with my non-existent friends while I'm away. Then they have the nerve to speculate wildly about which appliance could be guzzling up my electricity. One minute it's the heat pump, the next it's the lights I supposedly left on. Make up your minds! And don't even get me started on their vague explanations about delayed readings. What a load of nonsense! If my readings are delayed, it's probably because their system is as reliable as a chocolate teapot. But do they take any responsibility for their incompetence? Of course not! They prefer to pass the buck and leave me hanging in frustration. It's like dealing with a bunch of toddlers playing hot potato with accountability. In conclusion, if you enjoy being overcharged for electricity you didn't even use and being treated like a fool, then by all means, sign up with this prepaid electricity company. Otherwise, save yourself the headache and steer clear
0
Replies (0)ZP
Zanel P
1 reviews | Active since Jan 2020
23 Sept 2023, 09:13
Worst prepaid compony
We live in a complex they cut the whole complex electricity off, because they said the complex own them money. Everything is up to date and paid. It's been a whole day and still no feedback. If you phone they say you must wait. There's people with newborn babies and people on oxygen. They don't give service at all!!!! SO DISAPOINT
Helpful (0)
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Zanel P
1 reviews | Active since Jan 2020
23 Sept 2023, 09:13
Worst prepaid compony
We live in a complex they cut the whole complex electricity off, because they said the complex own them money. Everything is up to date and paid. It's been a whole day and still no feedback. If you phone they say you must wait. There's people with newborn babies and people on oxygen. They don't give service at all!!!! SO DISAPOINT
0
Replies (0)vS
vuyolwethu S
1 reviews | Active since Jan 2020
15 Nov 2022, 09:35
Bad service
This system took a lot to get used to and everything was going ok especially when the sms reminder system for topping up was still working fine now these guys disconnected without the sms reminder and even if you top up immediately after the disconnection they take up to an hour to restore your electricity a whole hour of loosing work especially for us working from home - what a horrible system
Helpful (0)
|Replies (0)vS
vuyolwethu S
1 reviews | Active since Jan 2020
15 Nov 2022, 09:35
Bad service
This system took a lot to get used to and everything was going ok especially when the sms reminder system for topping up was still working fine now these guys disconnected without the sms reminder and even if you top up immediately after the disconnection they take up to an hour to restore your electricity a whole hour of loosing work especially for us working from home - what a horrible system
0
Replies (0)RS
Roshie S
1 reviews | Active since Jan 2020
10 Feb 2022, 13:32
SOS Prepaid Solutions - BAD SERVICE!
I have recently purchased property in a section title development. The previous owners had a SOS prepaid electricity machine installed in each unit. It seems like the owners have been purchasing electricity tokens from SOS but they have not paid the full amount to the Municipality for the units used. The COJ is now threatening to cut of power if they do not receive payment for this. Has anyone else incurred this issue with them & how do we deal with it?
Helpful (0)
|Replies (0)RS
Roshie S
1 reviews | Active since Jan 2020
10 Feb 2022, 13:32
SOS Prepaid Solutions - BAD SERVICE!
I have recently purchased property in a section title development. The previous owners had a SOS prepaid electricity machine installed in each unit. It seems like the owners have been purchasing electricity tokens from SOS but they have not paid the full amount to the Municipality for the units used. The COJ is now threatening to cut of power if they do not receive payment for this. Has anyone else incurred this issue with them & how do we deal with it?
0
Replies (0)MJ
TD
Thomas D
1 reviews | Active since Jan 2020
11 Jun 2019, 11:09
Warning to any future customers!
I have just received the most horrible and soulless service you can imagine from Sos Prepaid Solutions. Let me take you through my experience... Yesterday I settled my account with Sos Prepaid Solutions, since they threatened to turn off my power the day after if I hadn’t paid by then. Even though my payment was only 9 days late and I have never missed a payment with them before. My payment was late because of some bad financial circumstances, and I basically had to beg my parents for money to be able to pay. Believing the matter taken care of I continued... that is until today. Suddenly my power goes off, and that is a specific problem for me for two reasons. Firstly, I work from home as a developer, so no power no work. Secondly and much more importantly, I have a three-month-old son, and I can't sterilize his bottle or heat up the water for his milk without electricity. So, I start to panic, right before a letter is slipped under my door with the obvious fine and so forth. So I quickly run to my door, calling after whoever must have just dropped the letter to please wait as I simply have a question (my account is already paid and so I would have simply liked to know how the matter could be resolved quickly, baby and all). Nevertheless, whoever it was must have made a break for it with quite a bit of speed, as when I came running out the door there was no one to be seen and calling into the distance had no effect. This sets the tone for the rest of the story. So, I immediately call their office and ask for assistance. This is when I started talking to Ms. X and started receiving maybe the worst service one could imagine in this situation. I started explaining my situation as calmly as I could considering how much I was panicking. Telling her that my power was just switched off even though I had settled my account in full the day before. She then started telling me how they had not yet received any payment (she said this instantly, she did not check their system), and how my account has been due since 1st of the month. I then apologized for not settling my account, and explained my financial problems, even going as far as to mention the detail about my parents so that she could understand how desperate my situation was. It was at this point that I also mentioned that I please need her help as quickly as possible because of my son and not being able to feed him without electricity. She then said that I would need to send her proof of payment and reminded me that my account has been due since the 1st, continuing in her insulting tone of contempt that she had since the beginning of the conversation. I then said that I would do so immediately but asked her to please contact her engineer and have him stay close to the premises. She then flat out refused to do this, saying that if there was still someone in the area when she received the proof, she would contact them, otherwise they would send someone at a later occasion. Seriously... after I just told you I need electricity to feed my baby and my account is settled?... I ended the call at this point. I did however immediately email through the proof of payment. After about ten minutes of not hearing back from them, I called again. I asked for Ms. X and was put through to her. I then asked her if she had received the proof. She said that she had received my email, but that the file was still downloading (the file was 0.4mb in size) and that it would still take a while. I told her that I would hold the line while it was downloading, knowing that it couldn't possibly take long to complete. She then tried to get rid of me, saying that she would call me back when it was finished. When I insisted however she put the phone down next to her and ignored me. When I then called back five minutes later and asked for Ms. X again, she was suddenly unavailable. I then asked for the manager, who was apparently in a meeting at the time. Strange how managers are always in meetings when you have complaints. I then left my contact details and asked for the manager to call me back as quickly as possible and explained the urgency of the situation yet again, as well as that I wanted to make a complaint about Ms. X. It is now the day after the incident, and I have yet to hear back from any manager or receive a call back from anyone at all. I then called back every 10 minutes or so each time trying to get hold of either Ms. X or the manager, the employees playing hot potato with the phone. I talked to quite a few people but neither Ms. X nor the manager was ever available. My power was eventually restored almost two hours after it was originally turned off. Probably to keep a review like this from being posted. However, I simply couldn't let service this bad just go by without saying anything.
Helpful (0)
|Replies (0)TD
Thomas D
1 reviews | Active since Jan 2020
11 Jun 2019, 11:09
Warning to any future customers!
I have just received the most horrible and soulless service you can imagine from Sos Prepaid Solutions. Let me take you through my experience... Yesterday I settled my account with Sos Prepaid Solutions, since they threatened to turn off my power the day after if I hadn’t paid by then. Even though my payment was only 9 days late and I have never missed a payment with them before. My payment was late because of some bad financial circumstances, and I basically had to beg my parents for money to be able to pay. Believing the matter taken care of I continued... that is until today. Suddenly my power goes off, and that is a specific problem for me for two reasons. Firstly, I work from home as a developer, so no power no work. Secondly and much more importantly, I have a three-month-old son, and I can't sterilize his bottle or heat up the water for his milk without electricity. So, I start to panic, right before a letter is slipped under my door with the obvious fine and so forth. So I quickly run to my door, calling after whoever must have just dropped the letter to please wait as I simply have a question (my account is already paid and so I would have simply liked to know how the matter could be resolved quickly, baby and all). Nevertheless, whoever it was must have made a break for it with quite a bit of speed, as when I came running out the door there was no one to be seen and calling into the distance had no effect. This sets the tone for the rest of the story. So, I immediately call their office and ask for assistance. This is when I started talking to Ms. X and started receiving maybe the worst service one could imagine in this situation. I started explaining my situation as calmly as I could considering how much I was panicking. Telling her that my power was just switched off even though I had settled my account in full the day before. She then started telling me how they had not yet received any payment (she said this instantly, she did not check their system), and how my account has been due since 1st of the month. I then apologized for not settling my account, and explained my financial problems, even going as far as to mention the detail about my parents so that she could understand how desperate my situation was. It was at this point that I also mentioned that I please need her help as quickly as possible because of my son and not being able to feed him without electricity. She then said that I would need to send her proof of payment and reminded me that my account has been due since the 1st, continuing in her insulting tone of contempt that she had since the beginning of the conversation. I then said that I would do so immediately but asked her to please contact her engineer and have him stay close to the premises. She then flat out refused to do this, saying that if there was still someone in the area when she received the proof, she would contact them, otherwise they would send someone at a later occasion. Seriously... after I just told you I need electricity to feed my baby and my account is settled?... I ended the call at this point. I did however immediately email through the proof of payment. After about ten minutes of not hearing back from them, I called again. I asked for Ms. X and was put through to her. I then asked her if she had received the proof. She said that she had received my email, but that the file was still downloading (the file was 0.4mb in size) and that it would still take a while. I told her that I would hold the line while it was downloading, knowing that it couldn't possibly take long to complete. She then tried to get rid of me, saying that she would call me back when it was finished. When I insisted however she put the phone down next to her and ignored me. When I then called back five minutes later and asked for Ms. X again, she was suddenly unavailable. I then asked for the manager, who was apparently in a meeting at the time. Strange how managers are always in meetings when you have complaints. I then left my contact details and asked for the manager to call me back as quickly as possible and explained the urgency of the situation yet again, as well as that I wanted to make a complaint about Ms. X. It is now the day after the incident, and I have yet to hear back from any manager or receive a call back from anyone at all. I then called back every 10 minutes or so each time trying to get hold of either Ms. X or the manager, the employees playing hot potato with the phone. I talked to quite a few people but neither Ms. X nor the manager was ever available. My power was eventually restored almost two hours after it was originally turned off. Probably to keep a review like this from being posted. However, I simply couldn't let service this bad just go by without saying anything.
0
Replies (0)DM
Dumisile M
1 reviews | Active since Jan 2020
11 May 2017, 16:59
Bad service
<p>We changed to sos prepaid from 11 April 2017 and the electricity is going very fast we are two in the house,an the geyser is off but water is hot ,I called them several times just to came and check where would be the problem they don't want to come and they are telling me that may be my appliances are fault,my neighbor there are 5 people they use R50 per week for electricity but on us R50 its only 1 day,from 11 April we used R1300 and I have to top up the electricity won't finish the month </p>
Helpful (0)
|Replies (0)DM
Dumisile M
1 reviews | Active since Jan 2020
11 May 2017, 16:59
Bad service
<p>We changed to sos prepaid from 11 April 2017 and the electricity is going very fast we are two in the house,an the geyser is off but water is hot ,I called them several times just to came and check where would be the problem they don't want to come and they are telling me that may be my appliances are fault,my neighbor there are 5 people they use R50 per week for electricity but on us R50 its only 1 day,from 11 April we used R1300 and I have to top up the electricity won't finish the month </p>
0
Replies (0)