Pathetic ******* from Hyperli and Utopia Spa

I would like to state my dissatisfaction with Spa Utopia, I bought a 1 hour Massage Voucher on Hyperli for my wife Birthday for R500 In May, thinking this would be a seamless process this was not the case as every time we try and book via the whatsapp with the voucher the consultant on numerous occasions would just bluntly tell us for the past 8 weeks there are no slots available, when you ask when will be the next available slot they ignore me, all I want is my refund