SU
Spa Utopia
Unclaimed Business
SU
Spa Utopia
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Spa Utopia
Spa Utopia has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Spa Utopia across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
David W
1 reviews | Active since Jan 2020
26 Jun 2025, 13:18
Pathetic ******* from Hyperli and Utopia Spa
I would like to state my dissatisfaction with Spa Utopia, I bought a 1 hour Massage Voucher on Hyperli for my wife Birthday for R500 In May, thinking this would be a seamless process this was not the case as every time we try and book via the whatsapp with the voucher the consultant on numerous occasions would just bluntly tell us for the past 8 weeks there are no slots available, when you ask when will be the next available slot they ignore me, all I want is my refund
Helpful (0)
|Replies (0)DW
David W
1 reviews | Active since Jan 2020
26 Jun 2025, 13:18
Pathetic ******* from Hyperli and Utopia Spa
I would like to state my dissatisfaction with Spa Utopia, I bought a 1 hour Massage Voucher on Hyperli for my wife Birthday for R500 In May, thinking this would be a seamless process this was not the case as every time we try and book via the whatsapp with the voucher the consultant on numerous occasions would just bluntly tell us for the past 8 weeks there are no slots available, when you ask when will be the next available slot they ignore me, all I want is my refund
0
Replies (0)AL
Anita L
1 reviews | Active since Jan 2020
25 Jun 2025, 19:41
Spa Utopia - extremely bad customer service.
I received a spa voucher for Mother's Day at Spa Utopia and booked a date, but unfortunately I could not make it one time and tried to reschedule for another date. It was a struggle to speak to someone. I had to whatsap them continuously just to see whether they have change the date etc. I was supposed to have a spa massage on 21 June and messaged them that morning to request for directions. Only then did they tell me that they are moving! Would it not be decent to let clients know that they are moving and propose an alternative date? I asked them to let me know once they are settled and that was last week and they have not had the decency to return any messages!!
Helpful (0)
|Replies (0)AL
Anita L
1 reviews | Active since Jan 2020
25 Jun 2025, 19:41
Spa Utopia - extremely bad customer service.
I received a spa voucher for Mother's Day at Spa Utopia and booked a date, but unfortunately I could not make it one time and tried to reschedule for another date. It was a struggle to speak to someone. I had to whatsap them continuously just to see whether they have change the date etc. I was supposed to have a spa massage on 21 June and messaged them that morning to request for directions. Only then did they tell me that they are moving! Would it not be decent to let clients know that they are moving and propose an alternative date? I asked them to let me know once they are settled and that was last week and they have not had the decency to return any messages!!
0
Replies (0)