AL
Anita L
Active since Jun 2021
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Spa Utopia - extremely bad customer service.
I received a spa voucher for Mother's Day at Spa Utopia and booked a date, but unfortunately I could not make it one time and tried to reschedule for another date. It was a struggle to speak to someone. I had to whatsap them continuously just to see whether they have change the date etc. I was supposed to have a spa massage on 21 June and messaged them that morning to request for directions. Only then did they tell me that they are moving! Would it not be decent to let clients know that they are moving and propose an alternative date? I asked them to let me know once they are settled and that was last week and they have not had the decency to return any messages!!
0 replies
10 months ago
Good Sales Consultant
We had a very good experience with First Exchange because the consultant was so pleasant, well informed, polite and friendly. Her name is Tamsin. We wished her the best and a big Thumbs Up!!!
53 replies
22 months ago
EXTREMELY POOR QUALITY AMC POT HANDLES
My AMC order no is 50254492 and this is the 2nd time that I am writing to Hello Peter regarding the pot handles. According to AMC they are fitted with stainless steel handles and should not be hot to the touch. My daughter does not need to put the pots into the oven nor does she need to cook on extreme high temperatures. She has used pots before and we also have a set of AMC pots ourselves at home so she has always used it. But this is very disappointing and frustrating as AMC is trying to dodge their way out to say that she uses them on extreme heat, puts the pots in the oven or put the small pots on bigger plates etc. We have also bought other pots in the past and no pots has given her this issue of hot handles except AMC and we have spent quite a lot of money to buy her the pots. When we collected the pots that time, they were not sealed in the box but some still had the plastic wrapping. We asked for a specific colour and were told that colour were not available. When we asked the consultant he just gave us videos to watch like we don't know anything about AMC. Eventually I met another consultant in a shopping centre and she told me that some of her clients have bought pots and some also complained that the pots' handles are too hot to the touch. We are very disappointed and frustrated with the way AMC handles the complaints and dont advise people to buy them until they sort out these issues first.
0 replies
22 months ago
DO NOT BUY AMC POTS BECAUSE THEY DO NOT HONOUR THEIR GUARANTEE - HANDLES CANNOT BE HANDLED AS THEY USE SUB STANDARD MATERIALS
I bought a set of AMC for my daughter when she was still studying at Res and never been used. Now she has qualified and staying in her own flat and using the pots and discovered that the handles are so hot to the touch that she has to use oven gloves to hold the pots. I spoke to the consultant who I bought the set from and he also doesnt know besides asking me if i put the pots in the oven or use a big stove plate for a small pot!! I then proceeded to email AMC Head Office for a solution as I heard that there is also some customers that complained about the handles!! AMC offered a meek solutioin that I should buy their handles at an additional cost . A set of AMC pots is already so much expensive then any pots on the market!! But why spend more when the handles are supposed to be able to pick up without spending more money. Even the cheaper pots' handles from the Retail stores are better because you can touch the handles.
0 replies
48 months ago
STANDARD BANK TRUST EXECUTORS DUCKS AND DIVES CUSTOMERS
After Hello Peter's intervention, we finally had a little response from Standard Trust who gave us excuses and reasons why they didnt respond to us. Now 3 months' later, Standard Trust (Chicco Mtshali - Executor) has slipped back into its non responsive way AGAIN!!!!!!! They promised they will follow up and nothing has happen since. My brother passed away in July 2021 and so far we have received nothing but aggravations and frustrations from Standard Trust. So we are back to getting annoyed and frustrated by that useless team again. The customer service has contacted me only once and since then they have also gone quiet!!! Whats going on!! This is the service that we are supposed to be happy with from one of the biggest leading banks in SA???
74 replies
53 months ago
Standard Trust Deceased Estate Administrators
I am one of the heirs in a deceased estate matter of my late brother who passed away on 11 July 2021. Standard Trust was appointed as Executors because my brother left his last Will with them. It has turned out to be a decision that the heirs to his Estate are living to regret probably to eventual winding-up. The Estate Officers appointed to the task do not carry out even the simple matters of answering or replying to calls or messages left with receptionist. They definitely answer only a small proportion of e.mails (less than 20%) sent to them from heirs, legal or professional representatives of the deceased. All of these shocking experiences are both my and the deceased children's experience of their collapsed services as Administrators of Estates, over the period from last week of August, when the only meeting was held. Our attorney and conveyancers, Lazzara Leicher Inc. had yesterday to record in their e.mail to E.O. Chicco Mtshali, that they were shocked by their totally non-responsive actions, that former had to threaten them to report them to the umbrella authority for handling deceased Estates. Can one just imagine that a so-called blue-chip banking institution needing to have to be called to account for their total dereliction of duty to the heirs and their representatives? The Board and management of Standard Bank should hang their heads in shame, as they clearly misrepresented their competencies to my late brother when he entrusted them with his Will. They need to either quickly Shape-up or Sell-out is my personal opinion. The other heirs and I feel trapped by this whole situation and unable to get on with our lives. Please, please assist us put extreme pressure on this hapless situation we are in with Standard (Do Not) Trust....
106 replies
59 months ago
Sloppy, untidy and small so called arrangement
I ordered a bouquet of flowers called Purple Variety blossoms for my friend's birthday on 12 June 21. When it arrived at her house on that day, she wasnt sure those flowers were for her as there was no name on the card. It was a non identification of the sender. My name was not there either. The bouquet was so small and arrangement was so tatty,tiny and untidy. It looks like it was just put into the vase in a hurry without any professionalism or care. I could have bought a much bigger bunch of flowers myself and paid the same price for it!! I called and emailed them on monday and got a reply on thursday to say that the way the bouquet was presented. I am so disappointed by this tatty service and not happy at all. I will never support them again. They have lost a customer!!
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)