SS
Speedo SA
Unclaimed Business
SS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Pieter R
1 reviews | Active since Jan 2020
11 Dec 2020, 12:49
Amazing service
I ordered a speedo online on Saturday, did'nt hear anything about my order until I contacted speedo on Tuesday, there must have been something wrong with the system because I did'nt receive my tracking number, but My good review is for the lady Amy, she got back to me so quickly and sent me everything within half an hour, and then the next morning got another email where she tracked my order to see how far it is. I will not think twice to order again from speedo, great service to say the least. Thank you Amy H for getting back to me so fast. And love my new endurance+ speedo.
Helpful (0)
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Pieter R
1 reviews | Active since Jan 2020
11 Dec 2020, 12:49
Amazing service
I ordered a speedo online on Saturday, did'nt hear anything about my order until I contacted speedo on Tuesday, there must have been something wrong with the system because I did'nt receive my tracking number, but My good review is for the lady Amy, she got back to me so quickly and sent me everything within half an hour, and then the next morning got another email where she tracked my order to see how far it is. I will not think twice to order again from speedo, great service to say the least. Thank you Amy H for getting back to me so fast. And love my new endurance+ speedo.
0
Replies (0)SG
Shammy G
1 reviews | Active since Jan 2020
21 Aug 2018, 12:50
Unhappy with Speedo head office and their product with no instructions on the box on how to take care if the lenses.
<p>I bought a Speedo swimming goggle the make is Speedo paid R460 , on the box there is no instructions wrt not drying and not wiping the lenses. I have wiped the lenses with a silk soft cloth. I took it back cause it was not clear after I wiped it. I emailed the headoffice and there said I am not supposed to wipe it and the agent Was so rude as well.</p>
Helpful (0)
|Replies (0)SG
Shammy G
1 reviews | Active since Jan 2020
21 Aug 2018, 12:50
Unhappy with Speedo head office and their product with no instructions on the box on how to take care if the lenses.
<p>I bought a Speedo swimming goggle the make is Speedo paid R460 , on the box there is no instructions wrt not drying and not wiping the lenses. I have wiped the lenses with a silk soft cloth. I took it back cause it was not clear after I wiped it. I emailed the headoffice and there said I am not supposed to wipe it and the agent Was so rude as well.</p>
0
Replies (0)JB
Jelane B
1 reviews | Active since Jan 2020
26 Jul 2018, 18:34
Just in it for the money? What about your customers!!!!
I purchased a size 22 “Speedo LZR Racer X, closed-back” for my 13-year-old daughter from Speedo, at the EGA Winter Jnr Short Course Champs on Saturday 14 July 2018 for R2,500. It was advertised at 50% off the normal price for one day only and I was advised by Speedo & many others that it was an exceptional price. Also, I felt it was a well-deserved reward after we learned that my daughter was selected for the EGA Xcel Junior Development swim squad. The gala ran over two days, so My daughter was very excited to try on her race suit that same evening so she could wear it on the last day of the gala, being Sunday. The short of it is: 1. It took me & my husband over 40 minutes to get the swimsuit on my daughter. She couldn’t even get it over her knees so me & my husband jumped in to help. 2. She was in tears at one time, as the swimsuit was so tight it hurt her upper legs (This happened while we were trying to work it over her hips & bum) 3. We had to use a lot of baby powder in the process. (Something we were aware of would help, as My daughter did have a couple of Blue Seventy swimsuits before, but never before required) 4. We managed to get it on, but she complained it gave her a “wedgy” and the shoulder straps were very tight. 5. On Sunday morning, we got up an hour earlier to get it on before her races, but after 30 mins of struggling to get it over her hips & bum, it tore at the upper-back (top-right). My heart was broken, as I knew My daughter’s was too. She was so excited, she barely slept the previous night, even after swimming 5 heats & 5 finals the day before. Very important to note is the following facts: 1. We were not allowed to try on any of the swimsuits to see if they fit. (I can go and test drive a R1m car before buying it?) 2. Speedo also stated that once purchased, we were not allowed to return it. (Surely this can’t be legal? What about the Consumer Protection Act?) 3. Speedo assured us that she would be able to determine ’s size by taking her measurement. (I later learned that there were three measurements required, of which Speedo only measured ’s hip & middle – the body-loop was not measured) 1. Speedo performed the measurement herself and advised us that My daughter was the smallest size on the chart, a size 20. (according to the Speedo measurement guide document she had with her). 2. We are not the swimsuit experts here so we relied absolutely on Speedo to advise us in on the correct size. 3. Speedo didn’t have a size 20, so after asking us if my daughter also did long-distance swimming, upon us confirming that she did, suggested a size bigger (a 21, especially when swimming long distance events, as to not restrict continuous movement on the arms & shoulders) 4. I then bought the 21. It was a the Red/Orange costume & my daughter had her heart on the Purple & Gold, so my husband went back after about 30 minutes & exchanged it for the size 22 Purple & Gold, which Speedo assured us would fit. Where to now? We did tear the swimsuit, but even if I take it to be sown and patched (which is my plan, as I cannot afford to throw R2500 “in the water” – excuse the pun), my biggest concern here is that I am convinced the size we were given by Speedo is too small for my daughter. Surely no swimmer has 45 minutes before a race to get their swimsuit on? This is a difficult situation for me. I cannot afford to spend another R2500 – R5000 for a new race suit. I also feel that this situation could have been avoided if we were allowed to try on the swimsuit, before paying for it. I must admit, this is the first time we were not allowed to try on a swimsuit. Even when I bought my daughter’s Arena, we could it try it on (with the assistance of an Arena representative (who even wore gloves)). I have not yet received a response from Speedo.
Helpful (0)
|Replies (0)JB
Jelane B
1 reviews | Active since Jan 2020
26 Jul 2018, 18:34
Just in it for the money? What about your customers!!!!
I purchased a size 22 “Speedo LZR Racer X, closed-back” for my 13-year-old daughter from Speedo, at the EGA Winter Jnr Short Course Champs on Saturday 14 July 2018 for R2,500. It was advertised at 50% off the normal price for one day only and I was advised by Speedo & many others that it was an exceptional price. Also, I felt it was a well-deserved reward after we learned that my daughter was selected for the EGA Xcel Junior Development swim squad. The gala ran over two days, so My daughter was very excited to try on her race suit that same evening so she could wear it on the last day of the gala, being Sunday. The short of it is: 1. It took me & my husband over 40 minutes to get the swimsuit on my daughter. She couldn’t even get it over her knees so me & my husband jumped in to help. 2. She was in tears at one time, as the swimsuit was so tight it hurt her upper legs (This happened while we were trying to work it over her hips & bum) 3. We had to use a lot of baby powder in the process. (Something we were aware of would help, as My daughter did have a couple of Blue Seventy swimsuits before, but never before required) 4. We managed to get it on, but she complained it gave her a “wedgy” and the shoulder straps were very tight. 5. On Sunday morning, we got up an hour earlier to get it on before her races, but after 30 mins of struggling to get it over her hips & bum, it tore at the upper-back (top-right). My heart was broken, as I knew My daughter’s was too. She was so excited, she barely slept the previous night, even after swimming 5 heats & 5 finals the day before. Very important to note is the following facts: 1. We were not allowed to try on any of the swimsuits to see if they fit. (I can go and test drive a R1m car before buying it?) 2. Speedo also stated that once purchased, we were not allowed to return it. (Surely this can’t be legal? What about the Consumer Protection Act?) 3. Speedo assured us that she would be able to determine ’s size by taking her measurement. (I later learned that there were three measurements required, of which Speedo only measured ’s hip & middle – the body-loop was not measured) 1. Speedo performed the measurement herself and advised us that My daughter was the smallest size on the chart, a size 20. (according to the Speedo measurement guide document she had with her). 2. We are not the swimsuit experts here so we relied absolutely on Speedo to advise us in on the correct size. 3. Speedo didn’t have a size 20, so after asking us if my daughter also did long-distance swimming, upon us confirming that she did, suggested a size bigger (a 21, especially when swimming long distance events, as to not restrict continuous movement on the arms & shoulders) 4. I then bought the 21. It was a the Red/Orange costume & my daughter had her heart on the Purple & Gold, so my husband went back after about 30 minutes & exchanged it for the size 22 Purple & Gold, which Speedo assured us would fit. Where to now? We did tear the swimsuit, but even if I take it to be sown and patched (which is my plan, as I cannot afford to throw R2500 “in the water” – excuse the pun), my biggest concern here is that I am convinced the size we were given by Speedo is too small for my daughter. Surely no swimmer has 45 minutes before a race to get their swimsuit on? This is a difficult situation for me. I cannot afford to spend another R2500 – R5000 for a new race suit. I also feel that this situation could have been avoided if we were allowed to try on the swimsuit, before paying for it. I must admit, this is the first time we were not allowed to try on a swimsuit. Even when I bought my daughter’s Arena, we could it try it on (with the assistance of an Arena representative (who even wore gloves)). I have not yet received a response from Speedo.
0
Replies (0)jM
jonathon M
1 reviews | Active since Jan 2020
18 Oct 2016, 06:32
Faulty stock and no communication
<p>I bought a pair of speedo biofuse pro polorised goggles from sportmans warehouse woodmead, and after approximately 2 months (10-12) uses the nose piece which joins the goggles split. i susbiquently return the goggles which in my opinion broke due to the product being faulty to sportsmans warehouse where i was informed that the stock would need to be assessed by speedo sa and then a credit note could be issued or replacement stock issued. this was 6 weeks ago and niether i nore sportsmans warehouse has received any communication back from speedo sa.</p> <p>Please could someone contact us to let us know the outcome.</p> <p> </p>
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jonathon M
1 reviews | Active since Jan 2020
18 Oct 2016, 06:32
Faulty stock and no communication
<p>I bought a pair of speedo biofuse pro polorised goggles from sportmans warehouse woodmead, and after approximately 2 months (10-12) uses the nose piece which joins the goggles split. i susbiquently return the goggles which in my opinion broke due to the product being faulty to sportsmans warehouse where i was informed that the stock would need to be assessed by speedo sa and then a credit note could be issued or replacement stock issued. this was 6 weeks ago and niether i nore sportsmans warehouse has received any communication back from speedo sa.</p> <p>Please could someone contact us to let us know the outcome.</p> <p> </p>
0
Replies (0)DF
DIANE F
1 reviews | Active since Jan 2020
31 Jan 2015, 20:02
Fantastic service!!
What a difference it makes to deal with someone who is professional and efficient and who goes the extra mile in every way possible to fix a problem. Thanks Letha, at last we have the perfect goggles again!! Thanks to you and SPEEDO!
Helpful (0)
|Replies (0)DF
DIANE F
1 reviews | Active since Jan 2020
31 Jan 2015, 20:02
Fantastic service!!
What a difference it makes to deal with someone who is professional and efficient and who goes the extra mile in every way possible to fix a problem. Thanks Letha, at last we have the perfect goggles again!! Thanks to you and SPEEDO!
0
Replies (0)