S
spikewug
Claimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKV
Kobus V
1 reviews | Active since Jan 2020
1 Dec 2023, 14:34
SpikeWug - poor service
Wifi signal poor due to continual errors, outages, cable damage, battery issues, weather issues, etc. The owner is really not helpful in resolving problems experienced by users, but would rather just support his own views. The owner beliefs he is always right. I will not recommend this provider.
Helpful (0)
|Replies (0)KV
Kobus V
1 reviews | Active since Jan 2020
1 Dec 2023, 14:34
SpikeWug - poor service
Wifi signal poor due to continual errors, outages, cable damage, battery issues, weather issues, etc. The owner is really not helpful in resolving problems experienced by users, but would rather just support his own views. The owner beliefs he is always right. I will not recommend this provider.
0
Replies (0)RP
Roxanne P
1 reviews | Active since Jan 2020
28 Jan 2023, 18:34
Ignores customers for 4 days and then charges customer for their own faults
Most horrible wifi providers, we have had no wifi for 4 days and the owner is to aragant to let us know why we are paying for a service that we dont get,wifi is more off then on,when you ask him to rectify the problem,you get charged R250 everytime We have been ignored,my kids are homeschooled,dont waist your time with this wifi provider
Helpful (0)
|Replies (0)RP
Roxanne P
1 reviews | Active since Jan 2020
28 Jan 2023, 18:34
Ignores customers for 4 days and then charges customer for their own faults
Most horrible wifi providers, we have had no wifi for 4 days and the owner is to aragant to let us know why we are paying for a service that we dont get,wifi is more off then on,when you ask him to rectify the problem,you get charged R250 everytime We have been ignored,my kids are homeschooled,dont waist your time with this wifi provider
0
Replies (0)JL
Jean-Marie Lamb
1 reviews | Active since Jan 2020
20 Jul 2021, 06:49
BAD CUSTOMER SERVICE
The only good part about this company is when it comes to installations. Then they are eager and quick to take your call, and do the installation. All other form of customer service stops there. Although all network related companies endure problems, this is by far the worst when it comes to feedback to customers. I have been having continues problems with them to give feedback. Although account is always paid on time, whenever there is issues, getting hold of the owner is impossible. My network connection provided by them, is used not only for leisure, but because I work full time from home, this is a bigger concern than only not having wifi. And because customer service is so bad, additional wifi on a seperate router needs to be bought and used in order to be able to continue my work. The owner, will once in a while send a email, to my work computer, when the wifi is off, that I can not access, because the wifi is off, to inform the reason for the wifi being off, instead of sending a message or replying to a message request, This is unacceptable and has been going on for some time.
Helpful (0)
|Replies (0)JL
Jean-Marie Lamb
1 reviews | Active since Jan 2020
20 Jul 2021, 06:49
BAD CUSTOMER SERVICE
The only good part about this company is when it comes to installations. Then they are eager and quick to take your call, and do the installation. All other form of customer service stops there. Although all network related companies endure problems, this is by far the worst when it comes to feedback to customers. I have been having continues problems with them to give feedback. Although account is always paid on time, whenever there is issues, getting hold of the owner is impossible. My network connection provided by them, is used not only for leisure, but because I work full time from home, this is a bigger concern than only not having wifi. And because customer service is so bad, additional wifi on a seperate router needs to be bought and used in order to be able to continue my work. The owner, will once in a while send a email, to my work computer, when the wifi is off, that I can not access, because the wifi is off, to inform the reason for the wifi being off, instead of sending a message or replying to a message request, This is unacceptable and has been going on for some time.
0
Replies (0)CK
WP
Willem P
1 reviews | Active since Jan 2020
10 Jun 2020, 05:24
Poor internet provider
<div>Very very poor service the owner has no people skills. He's looking for the problem at your side even if it isn't at your side and when the problem is at his side he can't even say sorry about the inconvenience. He has no business skills whatsoever I would never do business with this company ever again</div>
Helpful (0)
|Replies (0)WP
Willem P
1 reviews | Active since Jan 2020
10 Jun 2020, 05:24
Poor internet provider
<div>Very very poor service the owner has no people skills. He's looking for the problem at your side even if it isn't at your side and when the problem is at his side he can't even say sorry about the inconvenience. He has no business skills whatsoever I would never do business with this company ever again</div>
0
Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
11 Oct 2019, 22:19
User related
User/company IQ plumbers is a bad payer and must be looked out for. You can find my review on IQ Plumbers for more info, user might rebelled so I add comment before he does. Any supporting document can be provided on request.
Helpful (0)
|Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
11 Oct 2019, 22:19
User related
User/company IQ plumbers is a bad payer and must be looked out for. You can find my review on IQ Plumbers for more info, user might rebelled so I add comment before he does. Any supporting document can be provided on request.
0
Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
31 Aug 2017, 09:37
Wireless internet
I have received the worst support from this company. The owner is rude and thinks a person doesn't know what your talking about. I will never ever recommend this company to any one. Our Internet is more down that ever working. Every weekend the systems is down for maintenance. That also never works after maintenance.
Helpful (0)
|Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
31 Aug 2017, 09:37
Wireless internet
I have received the worst support from this company. The owner is rude and thinks a person doesn't know what your talking about. I will never ever recommend this company to any one. Our Internet is more down that ever working. Every weekend the systems is down for maintenance. That also never works after maintenance.
0
Replies (0)