Sportingbet cash-out not available on basketball money line markets – serious ongoing issue

I would appreciate it if this query is properly respected and read in full, as it seems previous responses only address parts of the issue and ignore the core concern. I am raising a serious and ongoing problem regarding cash-out availability on basketball money line markets. On my recent bet (Bet ID: 20GS28L7YP), I placed a 3-leg bet where the first two legs were already settled as wins. The final leg was a full-time money line selection on TnT Tropang. During the match, early in the 3rd quarter, my selection was leading 64–54. At that stage, I was clearly in a strong winning position and would reasonably have had the opportunity to cash out a significant portion of my winnings. However, there was no cash-out option available at all. This is where the real issue lies: This is not a once-off situation. I have identified that basketball money line markets (both halftime and full-time) consistently do not offer cash-out during live play — even while: The match is live The market remains open Odds are actively changing and being offered to new bettors This means Sportingbet allows new bets on the same market but blocks existing customers from managing their positions through cash-out. That is fundamentally unfair. The money line is the primary and most widely used market in basketball betting. Blocking cash-out completely on this market — not intermittently, but entirely — raises serious concerns about fairness and transparency. Generic responses referring to “cash-out not being guaranteed” are not acceptable in this case, because this is clearly not a temporary suspension or odds-related limitation. This is a permanent and consistent restriction on a major betting market. I reported a very similar issue two weeks ago and even provided evidence of this problem, yet nothing has been done since. The issue still persists, which indicates that it is not being taken seriously. As a bettor, I rely heavily on cash-out functionality, especially when my selections are in a leading position. In this case, I was denied the opportunity to cash out while leading 64–54, after my other two legs had already won. Because of how my previous complaint was handled, I was hesitant to raise this again, as I feel labelled when submitting legitimate concerns. However, not raising this would mean I am not valuing my own money. To put it bluntly: this is not fair practice. Sportingbet actively promotes cash-out as a key feature, yet one of the most important live betting markets in basketball does not have this functionality at all. This is a serious, ongoing issue that directly impacts betting decisions, risk management, and customer trust. I expect a proper explanation and resolution, not a generic terms and conditions response.