Highly unreliable, likely a ****

I have been waiting for an order from September 2025, we are in Feb 2026. At first I received updates saying my order is delayed due to shipment from overseas. However, I’ve stopped receiving updates and everytime on WhatsApp they say they will get back to me; sometimes they send an email sayin they’re still waiting for the shipment, other times they just ghost me. No wonder they say their contact is ONLY for messaging and no calls.