Useless company

This is the most useless company I have every had to deal with. They do not have any contact number for any queries and when you do get a reply on an email, they tell you to refer to their website for the information. I have been waiting for 3 weeks for my order and still nothing. I did receive the email that I can collect, but when trying to find the weight and dimensions of the parcel, wanted by my courier, I get ignored. I will never support this place ever again. We needed the products urgently and had to order from another company to get the goods in time. This has now cost me double, just so that I could send the kids on their rugby tour.