Spotify
Unclaimed Business
|1.3|16 Reviews (last 12 months)|This business does not respond to reviews
Spotify
Unclaimed Business
|1.3
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spotify is facing significant frustration from South African subscribers, with a recurring theme centred on billing and subscription management. Customers consistently mention difficulties cancelling subscriptions, unexpected debits even after cancellation, and inflexibility around billing dates. A widely shared concern relates to the discontinuation of the Family Plan and the shift to a more expensive Premium tier, which longtime users feel penalises loyalty. Some listeners do appreciate music discovery features such as the DJ tool and autoplay, but service and pricing grievances dominate the conversation.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Frequently Asked Questions About Spotify
What do customers say about Spotify?
Based on recent customer reviews, Spotify is facing significant frustration from South African subscribers, with a recurring theme centred on billing and subscription management. Customers consistently mention difficulties cancelling subscriptions, unexpected debits even after cancellation, and inflexibility around billing dates. A widely shared concern relates to the discontinuation of the Family Plan and the shift to a more expensive Premium tier, which longtime users feel penalises loyalty. Some listeners do appreciate music discovery features such as the DJ tool and autoplay, but service and pricing grievances dominate the conversation.
Is Spotify trustworthy?
Recent reviews (16)
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