1 reviews | Active since Member
Last night at 20:55 myself and 5 teenage kids went to St Elmo's in Woodstock for supper. Upon entering the restaurant i noticed that there were no other patrons. My daughter and my niece then ordered a pizza knowing which toppings they wanted, placed the order and at the same time i went and checked out the menu. As the payment was being made i noticed that they had a special on a Tuesday which i was not aware of. i then told the kids to ask if they could cancel the order and exchange it for the special instead and this way we could share a more filling portion among the 6 of us and it just works out more economical for us. The person who had now move from the back came to the front and we asked whether we could change the order and he refused to and his reasoning was very unaccommodating. he said that he would have to explain why is was cancelled and that we did not have a valid enough reason and if he were to cancel he would then need to pay for our order. i think that service would be better if the cashier had told us about the Tuesday special. There was already no one else there and you cant help but wonder why not.