SHE (STADIO Higher Education)
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SHE (STADIO Higher Education) presents a deeply polarised customer experience. Students consistently praise individual frontline staff for going the extra mile, yet the institution struggles with systemic administrative breakdowns, unresponsive communication channels, and disputed academic results. Finance, registration, and certification processes generate the most severe complaints, while named consultants and IT support staff drive almost all positive sentiment.
Replied to 100% of negative reviews
Reply time on negative reviews: 28h 38m
TrustIndex
5.5
Ranking
#19
in Colleges & Universities
Reply Time
22h 51m
NPS Score
45
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 28h 38m
Jul '25 - Jun '26
Based on recent customer reviews, SHE (STADIO Higher Education) presents a deeply polarised customer experience. Students consistently praise individual frontline staff for going the extra mile, yet the institution struggles with systemic administrative breakdowns, unresponsive communication channels, and disputed academic results. Finance, registration, and certification processes generate the most severe complaints, while named consultants and IT support staff drive almost all positive sentiment.
SHE (STADIO Higher Education)'s biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Teaching & Academic Support (3.0) reflects mixed sentiment. Students repeatedly name specific support staff like Matimba Maswanganye, Clarence Domingo, Lerato Mabokatshaba, and Jackie Gounden as exceptional, while lecturer responsiveness and feedback on academic queries draw criticism, particularly from distance learners.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have been struggling for quite some time to obtain assistance regarding distance learning. There is absolutely no support with applications, as the entire process is automated. The system repeatedly fails to produce any positive outcome, and no one ever provides feedback. The only response you receive is a reference number. I have sent numerous emails, all of which generate automatic replies, but no actual person ever contacts you. It has become extremely frustrating to receive any answers or to reach someone who is able to assist. My emails have now reached a point where they are blocked, and the delivery status shows “undelivered.” When you call, the person on the line appears to have received no training and cannot provide any information. They always escalate the matter to a manager, who never calls you back. Secondly, an application was submitted to Stadio for credits for previous modules completed at another institution. Although the credits were approved, this approval now seems to contradict the continuation of my studies, as it is not being taken into account.
1 reviews | Active since Jan 2020
I have been struggling for quite some time to obtain assistance regarding distance learning. There is absolutely no support with applications, as the entire process is automated. The system repeatedly fails to produce any positive outcome, and no one ever provides feedback. The only response you receive is a reference number. I have sent numerous emails, all of which generate automatic replies, but no actual person ever contacts you. It has become extremely frustrating to receive any answers or to reach someone who is able to assist. My emails have now reached a point where they are blocked, and the delivery status shows “undelivered.” When you call, the person on the line appears to have received no training and cannot provide any information. They always escalate the matter to a manager, who never calls you back. Secondly, an application was submitted to Stadio for credits for previous modules completed at another institution. Although the credits were approved, this approval now seems to contradict the continuation of my studies, as it is not being taken into account.
1 reviews | Active since Jan 2020
Stadio, I am disappointed in all the automated responses that don't assist for basic enquiries, emails, calls are forever on standby, social media call to action are for show and no one gets back to clients. I have been trying to enquire so I can get a sense of what I will be signing up for and if the platform can give me want I am trying to achieve. Please introduce more human elements to your services Ai can only do the minimum
1 reviews | Active since Jan 2020
Stadio, I am disappointed in all the automated responses that don't assist for basic enquiries, emails, calls are forever on standby, social media call to action are for show and no one gets back to clients. I have been trying to enquire so I can get a sense of what I will be signing up for and if the platform can give me want I am trying to achieve. Please introduce more human elements to your services Ai can only do the minimum
1 reviews | Active since Jan 2020
I would like to express my outmost appreciation for the outstanding support I received from Gurshwin Damons from Stadio George support centre. I went in on Tuesday morning with some canvas login issues and he was so patient, attentive, and professional in helping me. What truly stood out is that he even took the time after hours to ensure that I was assisted until everything was resolved. Thanks to his dedication, I am now able to log into my Canvas account without any issues. His commitment and willingness to go the extra mile made such a difference, and I am truly grateful for his excellent service.
1 reviews | Active since Jan 2020
I would like to express my outmost appreciation for the outstanding support I received from Gurshwin Damons from Stadio George support centre. I went in on Tuesday morning with some canvas login issues and he was so patient, attentive, and professional in helping me. What truly stood out is that he even took the time after hours to ensure that I was assisted until everything was resolved. Thanks to his dedication, I am now able to log into my Canvas account without any issues. His commitment and willingness to go the extra mile made such a difference, and I am truly grateful for his excellent service.
1 reviews | Active since Jan 2020
Hi Letlhogonolo Ngobeni You're a kind and exceptional individual who consistently demonstrates empathy, understanding, and a willingness to help others grow thank you very much your patience with making sure that I get the information that help me alot God bless, Stadio is in good hands with employees like you
1 reviews | Active since Jan 2020
Hi Letlhogonolo Ngobeni You're a kind and exceptional individual who consistently demonstrates empathy, understanding, and a willingness to help others grow thank you very much your patience with making sure that I get the information that help me alot God bless, Stadio is in good hands with employees like you
The most common complaint about SHE (STADIO Higher Education), based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Course Content & Accreditation (2.0) suffers from study material delivery delays, missing modules on Canvas, exam scheduling failures, and disputes over assessment fairness. Distance learners describe the programme structure as poorly communicated, with practicals and exam formats unclear until the last minute.
SHE (STADIO Higher Education) scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.2. Their strongest theme is Teaching Quality (3); their weakest is Fees & Refunds (1.3). The top AI-rated Colleges & Universities business on Hellopeter is HyperionDev (4.5). How is the AI Score calculated? →
SHE (STADIO Higher Education) has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 140 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 28 hours 38 min. Hellopeter has tracked SHE (STADIO Higher Education) across 738 total reviews. How is the TrustIndex calculated? →
