The most Professionally Cold Customer Agent!

If you ever need to update yours or your spouses's policy and come across a soul called Rethabile ****erally means we are happy) drop that call or request to speak to someone else. She is very professional in an Arctic sort of way. Dictionaries should use her photo to explain" Passive Aggressive!" I know there's a lot of Nomiya Ndlovu's out there, but I offered to conference my husband as he;s a truck driver and can't always answer calls. I then conferenced my husband and she spoke to him. Even then she was so condescending towards my questions. She later told my husband that they are not allowed to speak with the other spouse on the line. if that was the case she should have told me that I must drop the call and she will call my husband as I'd already introduced them. To think I suggested their company to my husband when he wanted to go with Desmond Dube. This reminds me that I need to start shopping for new cover as there's no value in staying with same life cover unless they offer "cashbacks" after some years. I will be getting quotes from Sanlam, Discovery and Momentum. Thank you Rethabile for the reminder. As professional as you are, try smiling when you talk to clients...it shaves off your Inuit nature.