Save yourself a nightmare and be PERPLEX(ED) with Plex (as the star has fallen)

Save yourself a nightmare with Starplex Plumbing!! We had a water pipe burst inside the wall. Unfortunately we deal with Standard Bank Insurance which has been a huge nightmare too lately. The plumbers came, chopped open the wall, fix the pipe or so we thought. The same evening we step into the shower...no hot water, trying the bath...no hot water coming out of the tap. Turns out they did not check on stones inside the tap/pipe. So they came in the morning to take all the bits and pieces out of the tap cartridge. Two hours later the soldering on one of the new pipes leaked, bathroom flooded, wooden floor damaged, wooden cabinet got the full load and is now swollen wood! First they 'offered' to fix it the following day, I said no, must be fixed today, so they did. The next day the builders came appointed by the other nightmare Standard Bank Insurance, they chopped off the concrete and hit another pipe inside the wall. We were told to open a new claim at Standard Bank and they told Starplex to come and fix. Speaking to the plumber, he would come same day (yes otherwise we are without water for 4.5 days as Monday is Freedom Day. We get a call at 16h30 that he won't make it anymore today, Standard nightmare tells us to find a plumber ourselves as we are covered for R2000 emergency plumbing. It is FRIDAY EVENING BEFORE A LONG WEEKEND! We knew trouble was coming with Starplex as the web is INFESTED with complaints. We knew Standard Bank Insurance is chaotic too as our gas geyser installed by idiots was a bomb. They were going to check to refund us a plumber we organised ourselves as they could not find a geyser over nearly two weeks, so we had to re-connect the electrical geyser forking up the plumber costs out of my own pocked, they did not care we were a household without water for two weeks! We have been fighting to fix the gas bomb aka geyser since August 2020 and that was finally sorted by a qualified installer (who did not give a **** either we did not have hot water in shower and bath as pieces of dirt ended up in the tap cartridges). Standard Bank Insurance blamed Covid for the 'slow response'...ahum, it took them a couple of months to respond after another complaint on Hello Peter. And whomever reads this, don't think you are better of at Outsurance as they allocate Starplex too!!!! Moral of the story: Starplex does not care, Standard Bank Insurance does not care either!