Poor service from Steers, Maponya Mall.

I am writing to express my disappointment and frustration with the service I received at your Steers in Maponya Mall on 23 March 2025. My daughter and I visited your restaurant at approximately 12:10 PM to purchase 4 cone ice creams.

Unfortunately, the lady who served us, wearing a bright orange t-shirt, provided the ice creams without serviette/Napkin. When my daughter politely asked her for a serviette, the lady became rude and uncooperative, stating that there were no serviettes available.

I found it unacceptable that a prominent restaurant like Steers could run out of serviettes at such an early hour, especially when the restaurant was not busy. The lady's attitude and response were also unprofessional and disappointing.

To make matters worse, when I pointed out that the paper cover on the cone did not replace the need for sauces, the lady simply agreed and reiterated that there were no serviettes available, without offering any alternative solutions or apologies.

I hope that you will take my complaint seriously and take necessary steps to address the issues of poor service, unavailability of essential condiments, and staff attitude