Appalling service

I am appalled with the service of Steers Westville and their complaints department is even worse honestly!! I placed and order on the 11th of January 2026 I then made a complaint same day about the horrible meal I received, the time I received it and the app failing to work. I only received a response via email on the 3rd of March then today on the 9th I received call from someone who said she received my complaint today on for her to just say "yhooo I am so sorry ma'am I will give you my personal number so if you want to order you can call me" but she ended the call without giving me the details which goes to show that they don't really care they are doing things just for the sake of it.