Fraudulent assesments!!!

I hit a pot hole on 17 January 2021. On 18 January 2021 I informed my insurance and went to change my tyre (could not drive around with a biscuit for 60 kms a day)! Within the week I was told by insurance it would be easier to send photos of the damage to assessors, rather than them assessing the damage in person (first red flag). There was damage to the rim and body of the car. They keep quiet for months- I had to keep contacting them, mid March that is when I do hear the claim was through (second red flag). Imagine I would have been driving around for 2 months with a biscuit!!! I finally get a chance to take the car to the panel beater. Get called one day and told my tyre will be changed as it was approved by the Insurance (AUTO AND GENERAL), I tell them there is no need as I replaced the tyre in Jan- no damage in the 3 months. The change it and send me the bill to pay. Confused by the high cost I enquire with my insurance. They then (ONLY THEN) send me the assessors report wherein lies a "Sundry" R3000 charge (3rd red flag). I was told on Monday 26 April I would be contacted to discuss the assessors report (Insurance told me this). I have not been contacted (4th red flag). The body of my car was not fixed- instead I was fraudulently charged for a tyre change on a brand new tyre!!! Look I want a refund, you guys are insane.