SM
Stucky Motors
Unclaimed Business
SM
AI Review Summary
Based on recent customer reviews, Stucky Motors receives predominantly positive feedback, with customers frequently praising the friendly, professional staff and well-organised dealership environment. Charl Randall and Prince Masina are highlighted for exceptional customer care. However, a notable cluster of negative experiences relates to post-sale follow-through, including unresolved refunds, missing documentation, undisclosed vehicle faults, and a frustrating advertising issue where a listed vehicle was pulled from sale. Service department workmanship and accountability have also drawn criticism from dissatisfied customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
50
Recommended: Very Likely
Review Distribution
4.1|24 Reviews
Jun '25 - May '26
5(70.8%)
4(8.3%)
3(0%)
2(0%)
1(20.8%)
5(70.8%)
4(8.3%)
3(0%)
2(0%)
1(20.8%)
Frequently Asked Questions About Stucky Motors
Based on recent customer reviews, Stucky Motors receives predominantly positive feedback, with customers frequently praising the friendly, professional staff and well-organised dealership environment. Charl Randall and Prince Masina are highlighted for exceptional customer care. However, a notable cluster of negative experiences relates to post-sale follow-through, including unresolved refunds, missing documentation, undisclosed vehicle faults, and a frustrating advertising issue where a listed vehicle was pulled from sale. Service department workmanship and accountability have also drawn criticism from dissatisfied customers.
Stucky Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked Stucky Motors across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Andries N
1 reviews | Active since Jan 2020
15 Mar 2026, 06:53
Dishonest dealership
At first Quincy Langa was very helpful then the problem started after delivering of the Vihicle. The Vihicle was delivered without a spare key and boot cover, He promised that he'll courier them as soon as he arrived at the office. Only boot cover was delivered and the spare care was never delivered till today and is almost 5 months. Each time I reach to him he always promises that he'll courier it or act confused that he is unaware that the key is not couriered and promised he'll find out and courier it,same as his manager that I spoke with and promised he'll investigate the matter and revert. Never ever accept Vihicle from Stucky Motors at Newcastle without short items because you'll never received them. They are ****s and very deceiving.
Helpful (0)
|Replies (0)AN
Andries N
1 reviews | Active since Jan 2020
15 Mar 2026, 06:53
Dishonest dealership
At first Quincy Langa was very helpful then the problem started after delivering of the Vihicle. The Vihicle was delivered without a spare key and boot cover, He promised that he'll courier them as soon as he arrived at the office. Only boot cover was delivered and the spare care was never delivered till today and is almost 5 months. Each time I reach to him he always promises that he'll courier it or act confused that he is unaware that the key is not couriered and promised he'll find out and courier it,same as his manager that I spoke with and promised he'll investigate the matter and revert. Never ever accept Vihicle from Stucky Motors at Newcastle without short items because you'll never received them. They are ****s and very deceiving.
0
Replies (0)LM
Lungiile M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:03
Heatfelt APPRECIATION FOR OUTSTANTING CUSTOMER SERVICE
I would like to sincerely thank the Dealer Principal for going above and beyond to assist me. Even when I may have been perceived as someone who was not fully aligned with certain instructions, you still chose to help and ensured that the matter was handled with professionalism and fairness. Your willingness to prioritize client satisfaction truly speaks volumes about your leadership and commitment to excellence. A very special thank you to the Sales Manager, Prince Masina. You did not take sides but instead focused on making me feel welcomed, valued, and respected as a customer. The level of service you provided was truly exceptional — I have honestly never experienced such outstanding customer care before. Because of your intervention and dedication, my experience changed from being stressful and disappointing to ending with me as a genuinely happy and satisfied customer. That transformation means a lot to me. I highly recommend Prince Masina to anyone looking for professional, fair, and customer-focused service. May you continue to grow, succeed, and treat every customer with the same commitment and excellence. May you be blessed abundantly as you continue to offer the very best service. Thank you once again for restoring my confidence and turning my experience around.
Helpful (0)
|Replies (0)LM
Lungiile M
1 reviews | Active since Jan 2020
24 Feb 2026, 20:03
Heatfelt APPRECIATION FOR OUTSTANTING CUSTOMER SERVICE
I would like to sincerely thank the Dealer Principal for going above and beyond to assist me. Even when I may have been perceived as someone who was not fully aligned with certain instructions, you still chose to help and ensured that the matter was handled with professionalism and fairness. Your willingness to prioritize client satisfaction truly speaks volumes about your leadership and commitment to excellence. A very special thank you to the Sales Manager, Prince Masina. You did not take sides but instead focused on making me feel welcomed, valued, and respected as a customer. The level of service you provided was truly exceptional — I have honestly never experienced such outstanding customer care before. Because of your intervention and dedication, my experience changed from being stressful and disappointing to ending with me as a genuinely happy and satisfied customer. That transformation means a lot to me. I highly recommend Prince Masina to anyone looking for professional, fair, and customer-focused service. May you continue to grow, succeed, and treat every customer with the same commitment and excellence. May you be blessed abundantly as you continue to offer the very best service. Thank you once again for restoring my confidence and turning my experience around.
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
10 Feb 2026, 14:11
Mechanical repairs
unprofessional service, poor workmanship, lack of mechanical expertise led to the dealership damaging my tyre pressure monitor while attempting to repair/put tyre pressure sensor , they are now refusing to take liability of the damage
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
10 Feb 2026, 14:11
Mechanical repairs
unprofessional service, poor workmanship, lack of mechanical expertise led to the dealership damaging my tyre pressure monitor while attempting to repair/put tyre pressure sensor , they are now refusing to take liability of the damage
0
Replies (0)HO
Hennie O
1 reviews | Active since Jan 2020
6 Feb 2026, 10:58
STICKY STUCKY SH*##Y EXPERIENCE
Stucky advertised on their website, as well as on Autotrader and Cars.co.za a vehicle for R229k. I called and spoke to Nomfundo, lovely lady, who promised to send me some more pics and find out the cost to have the vehicle shipped to me in CT. She sent me her personal number and a document verifying that there were no repairs to be done on the vehicle. The next moment I got a call from Luan, staing that the car was sold. He said he would speak with Nomfundo, he could be wrong. I received a WA from her, stating that the car was not sold, but booked into assets! So now I cannot buy it! Prince, the sales manager promised to take up the matter with the DP, who just said that the Director said they cannot sell the vehicle yet. All this while it was still being advertised on their own website. I think this was handled absolutely atrociously, the DP is absent and apparently does not have any spine. Nomfundo should be paid commission, they stole thie deal from her! I am sorry from a salesperson does not cut it! The company should have done the right thing! Complete disregard for the customer! Just brush him off! I will not recommend this company to anybody - stay away!
Helpful (0)
|Replies (0)HO
Hennie O
1 reviews | Active since Jan 2020
6 Feb 2026, 10:58
STICKY STUCKY SH*##Y EXPERIENCE
Stucky advertised on their website, as well as on Autotrader and Cars.co.za a vehicle for R229k. I called and spoke to Nomfundo, lovely lady, who promised to send me some more pics and find out the cost to have the vehicle shipped to me in CT. She sent me her personal number and a document verifying that there were no repairs to be done on the vehicle. The next moment I got a call from Luan, staing that the car was sold. He said he would speak with Nomfundo, he could be wrong. I received a WA from her, stating that the car was not sold, but booked into assets! So now I cannot buy it! Prince, the sales manager promised to take up the matter with the DP, who just said that the Director said they cannot sell the vehicle yet. All this while it was still being advertised on their own website. I think this was handled absolutely atrociously, the DP is absent and apparently does not have any spine. Nomfundo should be paid commission, they stole thie deal from her! I am sorry from a salesperson does not cut it! The company should have done the right thing! Complete disregard for the customer! Just brush him off! I will not recommend this company to anybody - stay away!
0
Replies (0)ML
Megan L
1 reviews | Active since Jan 2020
3 Feb 2026, 05:15
Horrible Experience After Vehicle Purchase
We bought a vehicle from them and they were very helpful at first. Unfortunately, once the vehicle was delivered and our trade-in was done, everything went downhill. The aircon was faulty, some parts were missing, and issues were not disclosed upfront. They promised to refund us for items we had to replace, but we are still waiting. The trade-in was not settled, so the debit order on our old vehicle still went off. We are also still waiting for the licence and registration papers, as well as the settlement amount. Lots of empty promises and very poor follow-up. I would not recommend buying from them.
Helpful (0)
|Replies (0)ML
Megan L
1 reviews | Active since Jan 2020
3 Feb 2026, 05:15
Horrible Experience After Vehicle Purchase
We bought a vehicle from them and they were very helpful at first. Unfortunately, once the vehicle was delivered and our trade-in was done, everything went downhill. The aircon was faulty, some parts were missing, and issues were not disclosed upfront. They promised to refund us for items we had to replace, but we are still waiting. The trade-in was not settled, so the debit order on our old vehicle still went off. We are also still waiting for the licence and registration papers, as well as the settlement amount. Lots of empty promises and very poor follow-up. I would not recommend buying from them.
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Replies (0)TT
HF
Henk F
1 reviews | Active since Jan 2020
3 Jul 2025, 12:27
Outstanding Service from Start to Finish
I was pleasantly surprised by how well our vehicle buying experience was managed, from viewing the car at Chery Mbombela right through to taking delivery. Every step of the process was handled professionally, making the entire journey seamless and enjoyable.
Helpful (0)
|Replies (0)HF
Henk F
1 reviews | Active since Jan 2020
3 Jul 2025, 12:27
Outstanding Service from Start to Finish
I was pleasantly surprised by how well our vehicle buying experience was managed, from viewing the car at Chery Mbombela right through to taking delivery. Every step of the process was handled professionally, making the entire journey seamless and enjoyable.
0
Replies (0)CJVV
CHANTEL JANSEN VAN VUUREN
1 reviews | Active since Jan 2020
3 Jul 2025, 12:25
M
Great Service. Only a pleasure doing business with them! C
Helpful (0)
|Replies (0)CJVV
CHANTEL JANSEN VAN VUUREN
1 reviews | Active since Jan 2020
3 Jul 2025, 12:25
M
Great Service. Only a pleasure doing business with them! C
0
Replies (0)