TT
Trudy T
Active since Jun 2021
12
Reviews
0
Industries
Reviews
12 reviews10 months ago
Happy Client!
Awesome company to deal with - exceptional customer care & affordable pricing! Really goes out of their way to assist their client on very short notice with professional & friendly customer service!
0 replies
23 months ago
Poor service MTN!!!
After numerous calls to MTN Technical, tower in Colts Hill, White River still not working. They can only log one ticket, so how do they have knowledge of how many people are struggling with wifi not working / no signal? Have to work from home and wifi is a nightmare since last week Monday, how long does it take to send technician out to tower not working???
0 replies
28 months ago
Less & Less but Pay More Pay More!!!
Impossible to get hold of someone at Discovery Medical Aid! I am on the same medical aid option as 2023 - last year my MSA was R20,336-19. For 2024 my MSA is only R18,060-00 - what on earth is going on here, premium increased but MSA decreases instead of increase! When trying to get hold of someone, this is the message received on whatsapp: The Medical Savings Account (MSA) contributions on the Saver plans will be decreased by 5% in 2024. Discovery Health Medical Scheme will be introducing new risk-funded day-to-day benefits in 2024 for healthcare services that you usually pay for using your MSA. These new benefits will cover: - Consultations with a GP or psychologist following preventative screening for mental wellbeing - Internet-based Cognitive Behavioural Therapy (iCBT) for the treatment of depression - Immediate virtual care for urgent medical conditions. Since your MSA usually covers these services, having these benefits will help you preserve your MSA in 2024. Please note that this information is pending formal approval from the Council for Medical Schemes. In all instances, Discovery Health Medical Scheme Rules prevail. Read the Scheme Rules on our website. I am a single mother with 2 x daughters on my medical aid. Both my daughters have chronic issues / requires medication and by this decrease in MSA it means I will have to pay out of pocket and not even have enough funds in my MSA for the year of 2024. This is not on Discovery! Please explain how this works! The decrease sounds a lot more than 5%!!!! I am on the Classic Saver option.
443 replies
41 months ago
Spoke to Moosa, extr...
Spoke to Moosa, extremely helpful!
132 replies
42 months ago
MORCLICK - NON EXISTING CUSTOMER CARE / CHARGED FOR SERVICE NOT RECEIVED
Getting absolutely no feedback from Morclick despite several emails to cancel my subscription - had 2 year contract during which I had several issues but this is the worst ever! On 9 November we had a power failure, after the power came on, no wifi at all. Bearing in mind that I am working from home, single mother who cannot afford to not being able to work for financial reasons. After numerous phone calls to technical department and logging the issue on their website, I was presented with a huge amount (R1,011-77) to pay for technician to come out and have a look at the issue (this happened previously and a technician was able to assist me telephonically and logging in remotely on my laptop). After being informed of the cost for a technician to come out, I sent email to customercare as well as Suhailah Abbas, requesting cancelation of my wifi with immediate effect. Despite several emails and requests sent, reference numbers received, I still received invoice for December 2022 on 16 November. MCL162065 MCL162261 MCL162475 It is an absolute disgrace how you treat your customers, logging a call is an issue, receiving decent customer care is non-existent and charging me for no service is most certainly totally unacceptable! You should refund me the amount that I paid for wifi for the whole of November, while only having service up until the 9th of November? Will you please, WITH IMMEDIATE EFFECT, cancel my non-working wifi and credit the invoice that you so graciously sent me yesterday? Hopefully you will reply on this complaint. Thank you
264 replies
42 months ago
NETSTAR ABSOLUTE TERRIBLE SERVICE!!!!!
Good day Receiving absolutely horrifying service from Netstar! I had a 3 year contract with them, that we've purchased with our vehicle. This contract expired 17 September 2022, same date as when installation was done 3 years ago. I was contacted and asked if I wish to continue with the contract, and I agreed, much to my disgust. Netstar continued to invoice me for the whole of August & September 2022. Dispite numerous emails to their accounts issue not sorted out, eventually I received an email stating that if I "upgrade", credit note will be issued. Upon receiving this I stated that I do not wish to continue with their service any longer, as I see this as totally unfair to sort of "blackmail" me to continue with their service then I will receive my credit due. I continued to cancel the debit order on my bank account, but Netstar continued to deduct monthly amounts (now escalating each month) even after a lady contacted me telephonically, stating that she works with Netstar contracts, and I've explained the whole long story to her, she responded she will contact their departments immediately and sort this out. Needless to say, never received another phone call or email from anyone. I have today AGAIN had to go into the bank to cancel the debit order on my account. Useless waste of my working time and fuel. I am a single mom raising 2 daughters by myself and the way that I have been handled so far is just unbelievable. I now had to go to this extent to get them to get their act together and CANCEL THE DEBIT ORDER ON MY ACCOUNT! Your service is no service and your email system not working - sending email upon email and maybe receiving a response from someone days later, every time a different person - and no one can sort out this issue for me.
660 replies
46 months ago
Discovery Medical Aid - tax certificate issue
I have been trying for several days to get update on when medical tax certificate will be available on Discovery's website - cannot reach them by phone, sent message on Messenger as that seems to be the only way to get hold of them. Numerous times I only get reply "out team is working on solving the issue." We require our medical tax certificates to review and send to tax consultant who will be checking & submitting our personal tax in a week's time - what is the hold-up and why the poor communication to a member?
804 replies
50 months ago
NO CUSTOMER SERVICE AT ALL / NOT RECEIVING WHAT I AM PAYING FOR!!!!
Good day. Not the 1st time I am having issues with Morclick, their customer service after you've logged a call is totally NON EXISTENT! I have logged a call online and requested urgent assistance with my wifi as the speed is almost dead! Got a reference number and email as well to confirm that one of their technicians will be in contact shortly. That is now more than a day ago! I previously had the same problems, and then had to update to higher package as that would have sorted out the problem - sad to say IT IS STILL NOT SORTED out and we are currently busy with month and year end! I believe that the non-service received from Morclick justifies cancelling contract without any penalties to myself, as Morclick is not providing the service that I am paying so much for, on a single mom salary. You should be ashamed of your service!!!!!!!!!!!!!!
106 replies
52 months ago
1st for Women (EXTREME LACK OF COMMUNICATION / NO ASSISTANCE)
Good day. I have tried (with no success) to get hold of 1st for Women insurance since December 2021. I wanted to cancel my insurance with them as I have moved to new insurance company due to lower premiums and better coverage. Failing to get hold of them telephonically, I submit a contact form on their website AND sent email to their customer service, receiving automated response who promised a consultant will be in touch shorly, and up until today had no response. The issue is that they still deducted their premium from my bank account, and my new insurance company also deducted their premium, both on 3 January 2022, leaving me with double payment and money out of my budget, money that I urgently need as I am a single mom taking care of my 2 girls. It has been really extremely disappointing that after 6 years claim free with 1st for Women, I have to endure treatment (or total lack thereof). This morning one of their operators finally contacted me telephonically, and after I had to explain the whole issue, he said that he will be transferring me to the department who will assist in refund of my premium. After holding for more than 8 minutes, the phone just went dead and despite numerous attempts I cannot get hold of any of their numbers on their website. I have also sent an email to their manager, Seugnette, but still NO response. I WOULD REALLY LIKE SOMEONE FROM 1ST FOR WOMEN TO CONTACT ME REGARDING REFUND OF MY PREMIUM DEDUCTED AFTER CANCELLATION - URGENT PLEASE!!!!
212 replies
58 months ago
Extremely disappointed in Discovery PMB
Good day, I am extremely disappointed with the service that I am receiving from Discovery Medical Aid PMB Department. My daughter's ENT Specialist inserted grommets in her ears last year. When she started having extremely painful ears, I took her for follow-up visit where the specialist confirmed that she had a membrane perforation and treated her accordingly. I submitted PMB form completed by the specialist to PMB Department and got automatic email reply with reference number 7540984591, and afterwards an email request that I need to submit the correct form, which I did. On 11 November 2020 I received a request to submit the correct completed form, and on 5 December I again submitted the application as well as the appeal form again via email, informing them that I have already submitted the forms. Weeks passed without any further correspondence, and I emailed them and requested update. It was then enquired on what medication she has been prescribed by the specialist (antibiotic ear drops) and specialist also provided me with a letter detailing the diagnosis and details of treatment, which I submitted to the department via email on 15 December 2020. On 21 December I resubmitted all relevant documentation again, with the email below: Good day I have emailed the attached documents so many times already and I keep on getting the same response, request for more information. Letter from Doctor attached herewith together with claim form - please attend to this as a matter of urgency, as I have now been handed over to collection agency for this account? YOUR URGENT RESPONSE WILL BE APPRECIATED. Thank you. No feedback received since the above correspondence sent. Due to the fact that I had been handed over to debt collectors, I submitted (again) all relevant documentation to the PMB Department on 7 July 2021, and received NO correspondence from them up to date, except for automated email with yet another reference number to use 7994759395. As a single parent, and main member of medical aid for me and my two daughters, battling to make ends meet, it is really unacceptable that a well-known medical aid can treat a member like this, just complete ignorance from their side in a time like this? I cannot cancel my medical aid during the covid time, for obvious reasons, otherwise I would have done so already. I truly hope that someone from Discovery will read this and make an effort to assist me in this. Thank you
159 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)