Empty promises and no follow-up before festive closure

I have had ongoing issues dealing with Louisa. She does not respond to WhatsApp messages, which is why I call instead. Even then, she often does not answer calls, and when I do manage to reach her, she makes promises to follow up that are not kept.

Most recently, I contacted the company because I only received one solution pack instead of three. I was told that I would be contacted shortly. That follow-up never happened.

When I called again, the company phone had already been switched to an automated festive-season message stating they would only reopen on 7 January. This means I was **** to about the follow-up.

Mistakes happen, but saying you will do something and then not doing it is a lie. Doing this right before closing for a long festive season is unacceptable and very unprofessional.