SD
Sukoon Day Spa
Unclaimed Business
SD
Sukoon Day Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
Nicole B
1 reviews | Active since Jan 2020
26 Oct 2015, 12:20
I am SHOCKED!
I made a purchase through Daddy's deals for a special that was on offer. The voucher was expiring in a month and half when the offer went live. I phoned a week after purchasing the deal, and was told that all weekends until the expiry of the deal are fully booked. They refused to accommodate me after this date, and was told that I should just request a refund. I work full day, and cannot be at the spa during the week (they close at 5pm).<br> I cannot believe that a company would rather lose income, than attempt to accommodate potential clients. I will definitely NOT be going there, and will not recommend them to anyone. <br> This is not a spa that you would want to deal with.
Helpful (0)
|Replies (0)NB
Nicole B
1 reviews | Active since Jan 2020
26 Oct 2015, 12:20
I am SHOCKED!
I made a purchase through Daddy's deals for a special that was on offer. The voucher was expiring in a month and half when the offer went live. I phoned a week after purchasing the deal, and was told that all weekends until the expiry of the deal are fully booked. They refused to accommodate me after this date, and was told that I should just request a refund. I work full day, and cannot be at the spa during the week (they close at 5pm).<br> I cannot believe that a company would rather lose income, than attempt to accommodate potential clients. I will definitely NOT be going there, and will not recommend them to anyone. <br> This is not a spa that you would want to deal with.
0
Replies (0)KV
Kavisha V
1 reviews | Active since Jan 2020
10 Feb 2015, 19:38
Bad service
I purchased a spa voucher for 2 at Sukoon day spa from daddy's deals. I set up a booking with Hatish who was initially pleasant,however even though I phoned well in advance to make a booking for a weekend I was told there was no availability so I had no option but to redeem the voucher for a week day.I confirmed the booking for a week day, however on the day of the spa treatments, my partner had work related matters that needed to be handled urgently and could not get out of work earlier.He called Sukoon day spa before he made work arrangements and they told him it would no problem to move the booking to another day even though it was short notice. We were aware of the terms and conditions of the voucher of giving 24hours notice for cancellation however because Sukoon day spa didn't have an issue with it.My partner went ahead sorting out work issues and called to reschedule in which case Hatish was very unprofessional and denied that the spa agreed to this.I spoke to Hatish also and found him to be very unprofessional and rude and asked if I would pay his staff and if I knew how much he was losing money from the voucher.Shockingly bad service that will not attract new clients.
Helpful (0)
|Replies (0)KV
Kavisha V
1 reviews | Active since Jan 2020
10 Feb 2015, 19:38
Bad service
I purchased a spa voucher for 2 at Sukoon day spa from daddy's deals. I set up a booking with Hatish who was initially pleasant,however even though I phoned well in advance to make a booking for a weekend I was told there was no availability so I had no option but to redeem the voucher for a week day.I confirmed the booking for a week day, however on the day of the spa treatments, my partner had work related matters that needed to be handled urgently and could not get out of work earlier.He called Sukoon day spa before he made work arrangements and they told him it would no problem to move the booking to another day even though it was short notice. We were aware of the terms and conditions of the voucher of giving 24hours notice for cancellation however because Sukoon day spa didn't have an issue with it.My partner went ahead sorting out work issues and called to reschedule in which case Hatish was very unprofessional and denied that the spa agreed to this.I spoke to Hatish also and found him to be very unprofessional and rude and asked if I would pay his staff and if I knew how much he was losing money from the voucher.Shockingly bad service that will not attract new clients.
0
Replies (0)