NB
Nicole B
Active since Jun 2013
5
Reviews
0
Industries
Reviews
5 reviews95 months ago
Amazing company - Highly recommended
These guys are fantastic! Not only were their prices a lot lower than anywhere else, their service was quick, and they are so professional. When I wanted to fit a specific brand, they provided me with more information as to why they didn't think it was the best fit for my brand of car - which I highly appreciate. When I had a query, they responded really quickly, and also sent the guys out to make sure that everything was perfect. Will definitely continue to use them - and recommend them to everyone else.
0 replies
112 months ago
27% Increase, Response Time Shocking!
<p>I received my premium increase letter, and the premium for vehicle insurance was increased by 27%! I asked them to review the increase, and they came back with a 15% increase - more than double what inflation is. In the 6 years that I have been with Outsurance, they have always managed to decrease my premium upon review.</p> <p> </p> <p>In addition, when I log a query on their website, regardless of what the issue is, I have always had someone call me back within 10 minutes - which was amazing. Now, it takes an entire day for anyone to respond. Compared to what it used to be, the customer service is appalling.</p> <p> </p> <p>I think it may just be time to consider a new insurance company.</p>
224 replies
123 months ago
Pettiness over R35!!!!
As a customer who has been an account holder with Foschini for more than 7 years, and have made payments on time for the duration of holding the account, I am DISGUSTED with Foschini accounts department. <br> <br> I made an account payment of R 730 in December (due on 1 Jan) , and didn't realize I was R 35 short. As soon as this was brought to my attention by a phone call on 12 Jan, I made the payment of R35 on 25 Jan along with the subsequent installment. (I had asked the accounts department if they would like me to make the R35 payment immediately, or whether I should include it in the next installment. They indicated that it would be better for them that I make one payment at the end of January.) I received my January invoice and was charged R 76 interest. This was reversed in February - only to see on the February statement that I was charged R58 on an account that was now up to date, as well as R20 for their phone call made to me, R 2.85 for an sms, and R 20 for a letter sent to me. All over an amount of R35!!!! For which the date of payment had already been agreed with them!!<br> I would hate to see how they treat new customers if this is how they deal with a long existing customer!!
75 replies
128 months ago
I am SHOCKED!
I made a purchase through Daddy's deals for a special that was on offer. The voucher was expiring in a month and half when the offer went live. I phoned a week after purchasing the deal, and was told that all weekends until the expiry of the deal are fully booked. They refused to accommodate me after this date, and was told that I should just request a refund. I work full day, and cannot be at the spa during the week (they close at 5pm).<br> I cannot believe that a company would rather lose income, than attempt to accommodate potential clients. I will definitely NOT be going there, and will not recommend them to anyone. <br> This is not a spa that you would want to deal with.
0 replies
130 months ago
Shocking Service!
I went to Standard Bank at Chilli Lane 2 weeks ago (22 July) to apply for an extension on my existing loan. I was told that it would take 48 hours to obtain approval. All the documents were submitted at the branch, and the relevant documents signed. By the 24th July, I had not had any feedback from the branch, but received a phone call from the credit department to submit all of the documents again. I was once again told that it would take 48 hours to obtain approval. I then received an email from the branch on 31 July, requesting that I submit bank statements yet again. Two weeks later, and there is still NOTHING! Some sort of response (other than requests to continue submitting the same documents over again) would be great.<br> <br> I have been with Standard Bank for 25 years, and have never experienced such shocking service from them before. I am now considering moving all of my business to another bank, who will be able to deliver the services within the specified time frames without requesting the same documents three times over, and most likely at lower rates than I am currently being charged.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
1 (20%)