Disappointment with the condition of your cinema

Disappointment with the condition of your cinema I am writing to express my disappointment with the condition of your cinema.

On October 22nd, which was my wedding anniversary, I took my wife to Suncoast for a meal and a movie. We had booked tickets for a film showing in Cinema 7. Unfortunately, throughout the entire movie, the roof was leaking, making for a very uncomfortable experience. The popcorn we purchased became soaked, and our clothes were drenched due to the leaking roof.

We reported this issue to the staff at the counters, who mentioned that the cinema had been closed the previous day. They took our details and assured us that management would reach out to us.

I have also reported this incident online and on Cinecentre WhatsApp line, However, we have yet to receive any feedback.