SC
Sundown Country Estate
Unclaimed Business
SC
Sundown Country Estate
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Vela
1 reviews | Active since Jan 2020
8 Jan 2025, 03:01
Not Worth it
It’s not worth the money they are charging , false advertising , website and real life three different things ,nit maintained at all , aircon very faulty , tv is a nightmare ,Brocken or missing cupboards , it should be a nightmare being the receptionist as every time u walk past some one is complaining about something
Helpful (0)
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Vela
1 reviews | Active since Jan 2020
8 Jan 2025, 03:01
Not Worth it
It’s not worth the money they are charging , false advertising , website and real life three different things ,nit maintained at all , aircon very faulty , tv is a nightmare ,Brocken or missing cupboards , it should be a nightmare being the receptionist as every time u walk past some one is complaining about something
0
Replies (0)TR
Thandile R
1 reviews | Active since Jan 2020
25 Dec 2024, 20:38
Excellent service
After my lunch at Sundown country estate Rustenburg I was supposedly driven to MeLeano guest house where I booked my accommodation through booking.com. Myself and Mr Lethabo the manager/ranger at Pilanesburg national park drove for almost 2hrs looking for MeLeano guest house which we never found. Lethabo took me back to Sundown country estate. What a polite patient fellow. Thank you Lethabo. As we were driving back he was talking to the powers that be while I was trying to contact booking.com. Line was bad I kept trying but every time I’d get cut. We got to the hotel and I was told I must go and sleep the owner says this is in the house. It was around 20:00 I was exhausted because I came from JHB, did a 9:00 safari. I appreciated the gesture but I insisted on calling booking.com. They gave up and let me use their landline. We managed to speak to an agent at booking.com. We were not getting joy. Ms Boitshoko with her experience and her know how asked Trish the agent harsh relevant questions. At some point Trish put down the phone as she didn’t have the answers. The list is endless with the great experience i received from the hotel. I’m still in disbelief. From Mr Antony (MoAfrica Tours) Mr Kalman,, Mr Lethabo(Ranger), Ms Boitshoko,Ms Ally, Mr Joshua and Mr Christo. I can’t thank you enough for your great hospitality and help. Taking up the mess that was not your making is still unbelievable to me. You were my God’s sent. I recommend MoAfrica, Pilanesburg national park and Sundown country estate to anyone who wants an unforgettable experience!
Helpful (0)
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Thandile R
1 reviews | Active since Jan 2020
25 Dec 2024, 20:38
Excellent service
After my lunch at Sundown country estate Rustenburg I was supposedly driven to MeLeano guest house where I booked my accommodation through booking.com. Myself and Mr Lethabo the manager/ranger at Pilanesburg national park drove for almost 2hrs looking for MeLeano guest house which we never found. Lethabo took me back to Sundown country estate. What a polite patient fellow. Thank you Lethabo. As we were driving back he was talking to the powers that be while I was trying to contact booking.com. Line was bad I kept trying but every time I’d get cut. We got to the hotel and I was told I must go and sleep the owner says this is in the house. It was around 20:00 I was exhausted because I came from JHB, did a 9:00 safari. I appreciated the gesture but I insisted on calling booking.com. They gave up and let me use their landline. We managed to speak to an agent at booking.com. We were not getting joy. Ms Boitshoko with her experience and her know how asked Trish the agent harsh relevant questions. At some point Trish put down the phone as she didn’t have the answers. The list is endless with the great experience i received from the hotel. I’m still in disbelief. From Mr Antony (MoAfrica Tours) Mr Kalman,, Mr Lethabo(Ranger), Ms Boitshoko,Ms Ally, Mr Joshua and Mr Christo. I can’t thank you enough for your great hospitality and help. Taking up the mess that was not your making is still unbelievable to me. You were my God’s sent. I recommend MoAfrica, Pilanesburg national park and Sundown country estate to anyone who wants an unforgettable experience!
0
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Sama C
1 reviews | Active since Jan 2020
18 Oct 2024, 20:32
Bad service
Title: Disappointing Experience I recently dined at Sundown Country Estate and was extremely disappointed with the food service. The staff seemed overwhelmed and disorganized, leading to long wait times for our meals. When the food finally arrived, it was lukewarm and lacked flavor. I tried reaching out to the server for assistance, but they were unresponsive and uninterested in addressing our concerns. Overall, the poor service overshadowed what could have been an enjoyable meal. I won’t be returning.
Helpful (0)
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Sama C
1 reviews | Active since Jan 2020
18 Oct 2024, 20:32
Bad service
Title: Disappointing Experience I recently dined at Sundown Country Estate and was extremely disappointed with the food service. The staff seemed overwhelmed and disorganized, leading to long wait times for our meals. When the food finally arrived, it was lukewarm and lacked flavor. I tried reaching out to the server for assistance, but they were unresponsive and uninterested in addressing our concerns. Overall, the poor service overshadowed what could have been an enjoyable meal. I won’t be returning.
0
Replies (0)MN
May N
1 reviews | Active since Jan 2020
10 Oct 2024, 12:12
BAD CUSTOMER SERVICE FROM SUNDOWN COUNTRY ESTATE
I booked tickets for my family to the Keyshia Cole concert for the 28th of September which was being held in Sun City on my birthday the 28th of September. I booked accommodation at Sundown Country Estate close to Sun City so we could experience something different since we have all stayed at Sun City before. Well to cut a long story short Keyshia Cole concert was cancelled in Sun City for that specific date and postpond for a different date and different location. I got a full refund on the tickets due to the circumstances however the accommodation is giving me such a hard time. Believe me when I say Bookings.com is outstanding and so professional they are more than willing to give me a full refund. The resort on the other hand namely Christo is refusing to give the full refund. Bookings.com has sent the him numerous e-mails and called them on more than 4 occasions however they keep making excuses. I am getting tired of my query being pushed from reservations department to accounts department to who the hell knows where next. On the 10/10/2024 I finally got hold of Christo Reyneke the reservations manager (yes the same one that is avoiding my calls and messages) He advised me that he will not be able to refund me in full due to Bookings.com invoicing them R1300 commission. I then contacted Bookings.com and they advised me that this is not so and that all they are awaiting is a e-mail from Sundown Estate advising to issue a full refund which they are more than willing to do immediately. My question is...….why all the lies and why is this becoming such a drawn out process. This is something that can be resolved in 1 e-mail but I am having to everyday on the line for an hour at a time singing the same song. I beg that someone assist with the owner of this resorts details as his staff is absolutely ***********.
Helpful (0)
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May N
1 reviews | Active since Jan 2020
10 Oct 2024, 12:12
BAD CUSTOMER SERVICE FROM SUNDOWN COUNTRY ESTATE
I booked tickets for my family to the Keyshia Cole concert for the 28th of September which was being held in Sun City on my birthday the 28th of September. I booked accommodation at Sundown Country Estate close to Sun City so we could experience something different since we have all stayed at Sun City before. Well to cut a long story short Keyshia Cole concert was cancelled in Sun City for that specific date and postpond for a different date and different location. I got a full refund on the tickets due to the circumstances however the accommodation is giving me such a hard time. Believe me when I say Bookings.com is outstanding and so professional they are more than willing to give me a full refund. The resort on the other hand namely Christo is refusing to give the full refund. Bookings.com has sent the him numerous e-mails and called them on more than 4 occasions however they keep making excuses. I am getting tired of my query being pushed from reservations department to accounts department to who the hell knows where next. On the 10/10/2024 I finally got hold of Christo Reyneke the reservations manager (yes the same one that is avoiding my calls and messages) He advised me that he will not be able to refund me in full due to Bookings.com invoicing them R1300 commission. I then contacted Bookings.com and they advised me that this is not so and that all they are awaiting is a e-mail from Sundown Estate advising to issue a full refund which they are more than willing to do immediately. My question is...….why all the lies and why is this becoming such a drawn out process. This is something that can be resolved in 1 e-mail but I am having to everyday on the line for an hour at a time singing the same song. I beg that someone assist with the owner of this resorts details as his staff is absolutely ***********.
0
Replies (0)MD
Mbali D
1 reviews | Active since Jan 2020
6 Oct 2024, 11:34
There was no water , no WiFi and there is no furniture for the patio
There was no water , no WiFi and there is no furniture for the patio. When we called to enquire they said when they are fully booked they have water issues. They also said the Vodacom tower was down. Horrible communication from the time of arrival, they didn’t tell us the dining times , where to find things. The worst accommodation.
Helpful (0)
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Mbali D
1 reviews | Active since Jan 2020
6 Oct 2024, 11:34
There was no water , no WiFi and there is no furniture for the patio
There was no water , no WiFi and there is no furniture for the patio. When we called to enquire they said when they are fully booked they have water issues. They also said the Vodacom tower was down. Horrible communication from the time of arrival, they didn’t tell us the dining times , where to find things. The worst accommodation.
0
Replies (0)pD
puseletso D
1 reviews | Active since Jan 2020
2 Jan 2024, 14:13
Service not up to Par Sundown Country Estate
we arrived on the 24th of December at Sundown Country Estate in Rustenburg, where i pre-booked in July 2023 for the stay, only to find out the room we have chosen will not be given to us as the remote of the room is lost and they will provide us with a sleeping cotton and a single bed for the kids as that is how i requested. we were provided with the keys and all the remotes with no indication of they should be used or even the tour of our rooms, I must say the rooms are spacious as well as the place itself however the design of the place was just too dull. we then waited till 10:00 pm at night calling reception, for the beds plus for the aircon where the kids were sleeping to be fixed, Mr Jean arrived 10:30 pm at night with only the baby cot and fiddled with the aircon and told us to give it a min it will produce cool air. we asked him to organize the single bed as it was what we paid for and requested prior to arriving here, he said he already arranged the room for us which was not given to us, and still till today we do not know what the reason was for not getting the pre-booked room, i then mentioned to raise this concern he then said he will try and figure out where he can take a single bed and bring it to us. we waited till 11:00 pm while calling reception to inform them of how the aircon still was not working. when Mr Jean arrived for the 2nd time he brought the bed and fiddled with the aircon only to advise it needs to be checked and he will come in tomorrow at 10:00 am , he wanted us to stay in a heated room with one of the kids being special and in need of fresh cool air, my sister then suggested he give us a Fan , which he brought but never came back to fix the aircon for all the days we were staying at Sundown Country Estate, one of the couches was falling in when you sit, the bed and pillow were too hard to sleep on till the 28th when we left still no reception called us to check up on our complaint , the only beautiful thing about the stay were the cleaners they were welcoming even knowing our complaint they were so much they can do. at the time of leaving, we raised our concerns, and the owner took our concerns and said he will raise them up and hopefully for the upcoming guest he will do so and live up to his word. however, we were compensated with an all-access water park entry they currently building in the facility and i must say the hotel is way better than the self-catering chalets, so if you are planning on going there book the hotel not the chalets. overall was excited for the stay but it was soo dissapointing.
Helpful (0)
|Replies (0)pD
puseletso D
1 reviews | Active since Jan 2020
2 Jan 2024, 14:13
Service not up to Par Sundown Country Estate
we arrived on the 24th of December at Sundown Country Estate in Rustenburg, where i pre-booked in July 2023 for the stay, only to find out the room we have chosen will not be given to us as the remote of the room is lost and they will provide us with a sleeping cotton and a single bed for the kids as that is how i requested. we were provided with the keys and all the remotes with no indication of they should be used or even the tour of our rooms, I must say the rooms are spacious as well as the place itself however the design of the place was just too dull. we then waited till 10:00 pm at night calling reception, for the beds plus for the aircon where the kids were sleeping to be fixed, Mr Jean arrived 10:30 pm at night with only the baby cot and fiddled with the aircon and told us to give it a min it will produce cool air. we asked him to organize the single bed as it was what we paid for and requested prior to arriving here, he said he already arranged the room for us which was not given to us, and still till today we do not know what the reason was for not getting the pre-booked room, i then mentioned to raise this concern he then said he will try and figure out where he can take a single bed and bring it to us. we waited till 11:00 pm while calling reception to inform them of how the aircon still was not working. when Mr Jean arrived for the 2nd time he brought the bed and fiddled with the aircon only to advise it needs to be checked and he will come in tomorrow at 10:00 am , he wanted us to stay in a heated room with one of the kids being special and in need of fresh cool air, my sister then suggested he give us a Fan , which he brought but never came back to fix the aircon for all the days we were staying at Sundown Country Estate, one of the couches was falling in when you sit, the bed and pillow were too hard to sleep on till the 28th when we left still no reception called us to check up on our complaint , the only beautiful thing about the stay were the cleaners they were welcoming even knowing our complaint they were so much they can do. at the time of leaving, we raised our concerns, and the owner took our concerns and said he will raise them up and hopefully for the upcoming guest he will do so and live up to his word. however, we were compensated with an all-access water park entry they currently building in the facility and i must say the hotel is way better than the self-catering chalets, so if you are planning on going there book the hotel not the chalets. overall was excited for the stay but it was soo dissapointing.
0
Replies (0)