Bad customer service

I am in disbelief of what I just experienced at soweto branch today the 20th of September. My daughter's check was rescheduled from the 13th to the 20th. After thr check up she was told she cannot have her check ups on Saturday anymore so she called me as i was waiting for her in the car.

Went inside and the lady who was working today told me with attitude that they were accommodating her for Saturdays as they don't take Saturdays bookings for braces hence they rescheduled her appointment from the 13th to 20th September.

So she will do me a favor by squeezing her on the 1st of November.

Why must Soweto branch treat me like we getting this service for free?

Head office came to my rescue to have Saturdays appointment as they initially told me if I can't come during the week I must go to fourways.

I paid the full amount and I am told she's doing me a favor by squeezing me and I must diarized the booking. What happened to receiving an sms.

May I humble ask Management to look at Saturdays bookings issue at Soweto branch, customer service( They look on her face when i went any inside to ask about thr Saturday booking issue) if Saturday booking is an issue, they should rather tell you upfront so you decide whether to continue with them or go to another place.

And by the way she squeezed me for the 1st of November as soon as I mentioned that head office told me they do have appointments but I forgot if it is twice or once a month