Subject: Complaint Regarding Unprofessional Conduct at Soweto Branch on 05 May 2025

am writing to express my deep disappointment regarding the service I received from a staff member named Tshidi at your Soweto branch on 05 May 2025.

During our call, Tshidi was highly unprofessional—constantly talking over me and responding in a disrespectful tone when I tried to explain myself. I felt dismissed and not valued as a customer. I have been a loyal client for the past three years, and this is the first time I have experienced such unacceptable behaviour.

I believe it is important for management to be aware of how customers are treated. Calls should be recorded and reviewed to ensure that your staff are upholding proper service standards.

I hope this matter will be addressed seriously and that appropriate action will be taken to ensure this does not happen again—to me or to any other customer.

Thank you for your attention to this matter.