SUPERBUY.CO.ZA Service SUCKS!

Dear Sir / Lady

I have ordered from them twice, and both times it took far longer than they claim on their website to finally arrive - they claim 2-5 days on their website. More like 4 weeks.

E-mailing them to support@superbuy.co.za gets no reply. E-mailing them on their website contact form gets no reply. Sending a message on their Twitter account gets no reply.

There is always some product on "back order" (never shown on the website - always shows "stock available") when I put in an order, which they simply cancel, but refuse to explain & what to do about it.

After my order they claim an answer within 5hours, but take up to 2-5 days, etc. etc. The problems and contradictions to what they claim on their website - which draw customers in the first place - turn out to be all lies. They show NO delivery fees clearly on their website - you have to go through the whole ordering process before you have ANY idea what it would cost you. NO WHERE do they inform you where the package would actually be delivered - I found out purely by accident that they send it to a drop point you have to inform them that is closest to you - NOT TO YOUR PHYSICAL ADDRESS THEY ASKED FOR WHEN YOU ORDER. They refuse to take e-mail proof - (directly from my bank) - from your Bank EFT payment, but waste even more days to demand your payment show in their account first, with which they ALSO TAKE THEIR TIME! When the products finally arrive, one product is missing. Contacting them about this and getting a reply of "no stock available" (but it was in stock when I ordered & paid many weeks ago) takes even more days. I finally asked for a refund that took another number of days, only to find the price almost doubled for that product, if I want to try ordering it again! They have NO CONTACT NUMBER on their website to phone them, either. And not everybody in this poor 3rd world country can afford Whats-app.

In the end it takes up to a month and more for your package to arrive!

I am DISABLED and very sickly. I am completely unable to jump around for their unreliability and to keep trying to go far to pick up their package much later than they claim it would arrive - online shopping and home delivery is the only way for numerous people like me to do necessary shopping. I am extremely frustrated with their incompetence and untrustworthy. It weighs very heavily on my very poor health. As things are I certainly never refer anyone to do business with them, and I will not continue to buy from them if all this is not solved. Please help!

ONLY CONTACT DETAILS FOR Superbuy: Whatsapp Support https://wa.me/27678393977 Email: support@superbuy.co.za