horrible servicxe

<p>i submitted my claim on the first week of april and i waited for a responce until the 30h of may, i then decided to call them and see whaty the holdup was and when they they fgot back to me i was old that i had been under insured for an amount of R795 wich i couldnt understand because 2 months prior to my claim i called in to see if evcerything was still up to date with my policy and i was told thatr everything was well. i dont understand how i couldve been under insured  but the policy documents they sent me said i was insured for an iPhone 6 plus 16 and that what im claiming for.i then sent the person who was handling my claim an email wich he has not repli9ed top in the last 2 days now...very incompetant</p>